Assistant Manager

Starbucks Coffee Company; Guildford; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and one item of food on sh

Bean stock options for all partners

Comprehensive training and Starbucks G

Free bag of coffee each week

30% partner discount on food, bebidas

Perks at Work discounts

Life assurance

Employee assistance programme (24/7)

Long service and recognition schemes

Job summary

Starbucks Coffee Company in Guildford is seeking an Assistant Manager to lead shifts, deliver standout customer experiences and drive commercial results. You will own KPIs, supervise partners, and ensure operational standards are met while guiding teams through new initiatives and product launches.

The role focuses on coaching partners, maintaining health and safety standards, and using data to continuously improve shift performance in a fast-paced retail environment.

Qualifications

• Previous experience leading a team in retail or hospitality.
• Ability to translate metrics into action while managing people and operations.
• Ambition to develop leadership skills and progress.

Responsibilities

• Lead shifts to deliver strong commercial results and exceptional customer experience.
• Own KPIs such as labour efficiency, waste reduction and sales performance.
• Ensure shifts align with planned roles and routines for smooth operation.
• Coach partners and provide feedback to drive performance.
• Act as duty manager during shifts and uphold brand standards.
• Use data to improve shift performance and decision making.
• Lead new initiatives and product launches at store level.
• Maintain health and safety and security standards.

Skills

Team leadership

Commercial acumen

Growth mindset

Job description

About This Role

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager and help build the brand’s future. As an assistant manager you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.

Responsibilities

• Lead shifts focusing on delivering commercial results and world‑class customer experience while ensuring every partner is set up for success.
• Take ownership of KPIs including labour efficiency, waste reduction and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observe partner performance, coach and provide feedback.
• Recognize and celebrate partner achievements during and after shifts.
• Act as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensure brand and operational standards are consistently met or exceeded.
• Use financial and operational data to make informed decisions that improve shift performance.
• Train and coach partners to deliver consistent quality, efficiency and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Qualifications

• Previous experience leading a team in a dynamic, fast‑paced, customer‑focused retail or hospitality environment.
• Commercial acumen with the ability to translate metrics into action while confidently managing both people and operational priorities.
• Growth mindset and appetite for advancing your leadership career.

Benefits

• 28 days holiday a year (including Bank Holidays)
• Free drinks and one item of food when you’re on shift
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy
• A free bag of coffee each week and a 30% partner discount on food, beverages and merchandise
• Discounts with local and national retailers through the Perks at Work platform
• Life assurance
• Home Sweet Loan – interest‑free loans repayable over 12 months to help with a rental deposit
• Free 24/7 Employee Assistance Programme for you and your family
• Recognition schemes and monetary awards for long service, customer excellence and partner achievements
• Great long‑term career opportunities in store and support center

Our Commitment to Diversity and Inclusion

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.