Assistant Manager

Starbucks EMEA; North East; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days holiday (including Bank Holidays)

Free drinks and food item on shift

Bean stock options

Comprehensive training

Discounts with local retailers

Life assurance

Interest-free loans for rental deposits

24/7 Employee Assistance Programme

Recognition schemes and awards

Career growth opportunities

Job summary

Starbucks EMEA is seeking an assistant manager in North East England to lead shifts and ensure outstanding customer experiences. The role empowers you to take ownership of operational standards and KPIs while fostering positive partner engagement.

Ideal candidates will bring leadership experience from a dynamic retail or hospitality environment and demonstrate the ability to drive excellent commercial results. Starbucks offers comprehensive training, competitive benefits, and growth opportunities within the company.

Qualifications

• Previous experience in a dynamic, fast-paced retail or hospitality environment.
• Ability to translate metrics into actions and manage operational priorities.
• Growth mindset and passion for leadership.

Responsibilities

• Lead shifts to ensure great customer experience and commercial results.
• Own KPIs including labour efficiency, waste reduction, and sales performance.
• Coach partners and provide performance feedback.
• Act as the store's duty manager when scheduled.

Skills

Leadership

Commercial acumen

Customer service

Team management

Job description

About this role

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.

To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world‑class customer experience and ensuring every partner is set up for success.
• Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance.
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observing partner performance, coaching and providing feedback.
• Recognising and celebrating partner achievements during and after shifts.
• Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensuring brand and operational standards are consistently met or exceeded.
• Using financial and operational data to make informed decisions that improve shift performance.
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
• Leading and embedding new initiatives and product launches at store level.
• Maintaining compliance with health & safety, food safety and security standards.

Working Hours

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.

Training

All our retail store partners begin their careers with us by undertaking an introductory training programme led by our in‑store trainers and coaches. The programme is designed to immerse you in the Starbucks culture and set you up for success, providing you the opportunity to learn on the job supported by your manager.

Benefits

• 28 days holiday a year (including Bank Holidays).
• Free drinks and one item of food when you’re on shift.
• Bean stock options for all partners (own part of Starbucks!).
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy.
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform.
• Life assurance.
• Home Sweet Loan (interest‑free loans that can be paid back over 12 months to help pay your rental deposit).
• A free 24/7 Employee Assistance Programme available to you and your family.
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners.
• Great long‑term career opportunities in store and support centre.

Application Process

Application > CV review > first stage interview > second stage interview > offer and onboarding.

EEO Statement

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.