Assistant Manager

Starbucks EMEA; Bradford; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Partner discount

Global Academy training

Job summary

Starbucks is seeking an Assistant Manager in the Bradford area to lead shifts, focus on sales performance, and ensure exceptional customer experience. You will engage partners, coach teams, and drive a culture of service excellence.

Your role includes managing labour, waste, and product launches while maintaining brand standards and safety compliance.

Qualifications

• Experience leading a team in fast-paced retail or hospitality environments.
• Ability to translate metrics into actionable improvements.
• Strong people management and operational leadership skills.
• Growth mindset with appetite for career advancement.

Responsibilities

• Lead shifts to drive sales and deliver world-class customer service.
• Own KPIs like labour efficiency, waste reduction and sales.
• Deploy staff to meet planned routines and optimise guest experience.
• Observe performance, coach and provide feedback to partners.
• Serve as duty manager and make operational decisions.
• Train and coach partners for consistent quality and efficiency.
• Lead new initiatives and product launches at store level.
• Ensure health, safety, food safety and security standards.

Skills

Team leadership

Retail/hospitality experience

Analytical mindset

People management

Operational leadership

Growth mindset

Job description

Overview

Assistant Manager – Starbucks leadership role focused on delivering commercial results, ensuring outstanding customer experience, and supporting partner engagement.

Responsibilities

• Lead shifts, focusing on sales performance and world‑class customer service, and ensure each partner is prepared for success.
• Own key performance indicators including labour efficiency, waste reduction, and sales.
• Deploy shifts to meet planned roles and routines, adjusting resources to optimise experience.
• Observe partner performance, coach and provide feedback.
• Recognise and celebrate partner achievements in‑shift and afterward.
• Serve as the store’s duty manager when scheduled, making all operational and partner decisions.
• Maintain brand and operational standards, consistently meeting or exceeding expectations.
• Use financial and operational data to make data‑driven decisions that improve shift performance.
• Train and coach partners to deliver consistent quality, efficiency and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Ensure compliance with health, safety, food safety and security standards.

Qualifications

Previous experience leading a team in a fast‑paced, customer‑focused retail or hospitality environment; commercial acumen to translate metrics into action; strong people management and operational leadership; growth mindset and appetite for career advancement.

Benefits

• 28 days holiday a year, including bank holidays.
• Free drinks and one food item when on shift.
• Bean stock options for all partners.
• Comprehensive training, including coffee knowledge, and access to the Starbucks Global Academy.
• Free bag of coffee weekly and 30% partner discount on food, beverages and merchandise.
• Discounts with local and national retailers through Perks at Work.
• Life assurance.
• Home Sweet Loan – interest‑free loan repayable over 12 months to help cover a rental deposit.
• 24/7 Employee Assistance Programme for you and your family.
• Recognition schemes and monetary awards for long service and exceptional customer service.
• Long‑term career opportunities in store and support‑center roles.

Working Hours

Shifts may include early mornings, evenings, weekends, nights and/or holidays.

EEO Statement

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.