Assistant Manager

Starbucks EMEA; Slapewath; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and one food item on shift

Bean-stock options

Comprehensive training

30% partner discount

Employee Assistance Programme

Interest-free loans

Recognition schemes

Job summary

Starbucks EMEA in Slapewath is hiring an Assistant Manager to lead shifts and drive commercial results and customer experiences. Responsibilities include managing KPIs and team performance, ensuring operational standards, and training partners.

The ideal candidate will have leadership experience in a fast-paced retail or hospitality environment and strong commercial acumen. Benefits include 28 days holiday, free drinks on shift, and comprehensive training.

Qualifications

• Previous leadership experience in a dynamic, fast-paced, customer-focused retail or hospitality environment.
• Strong commercial acumen and the ability to translate metrics into actionable decisions.
• Competence in managing both people and operational priorities.

Responsibilities

• Lead shifts focusing on commercial results and customer experience.
• Own KPIs including labour efficiency, waste reduction, and sales performance.
• Manage shift deployment to optimize customer experience.
• Coach partners and provide performance feedback.
• Ensure brand and operational standards are met.

Skills

Leadership experience

Commercial acumen

People management

Operational priorities

Job description

Overview

We’re looking for leaders to join Starbucks as an Assistant Manager. In this role you will help build the brand’s future, driving commercial results and customer experiences while taking full ownership of operational standards, partner engagement, and key performance indicators.

Responsibilities

• Lead shifts with a focus on delivering commercial results, world‑class customer experience, and ensuring every partner is set up for success.
• Own KPIs, including labour efficiency, waste reduction, and sales performance.
• Manage shift deployment to meet planned roles and routines, adjusting as needed to optimise the customer experience.
• Observe partner performance, coach, and provide feedback.
• Recognise and celebrate partner achievements during and after shifts.
• Act as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensure brand and operational standards are consistently met or exceeded.
• Use financial and operational data to make informed decisions that improve shift performance.
• Train and coach partners to deliver consistent quality, efficiency, and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety, and security standards.
• All store partners begin their careers with an introductory training programme led by in‑store trainers and coaches, providing on‑the‑job learning supported by their manager.

Qualifications

• Previous leadership experience in a dynamic, fast‑paced, customer‑focused retail or hospitality environment.
• Strong commercial acumen and the ability to translate metrics into actionable decisions.
• Competence in managing both people and operational priorities.
• A growth mindset and an appetite for advancing your leadership career.

Benefits

• 28 days holiday a year, including bank holidays.
• Free drinks and one food item on shift.
• Bean‑stock options for all partners.
• Comprehensive training, including coffee knowledge and access to the Starbucks Global Academy.
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
• Discounts with local and national retailers through the Perks at Work platform.
• Life assurance.
• Home Sweet Loan – interest‑free loans repayable over 12 months.
• Free 24/7 Employee Assistance Programme for you and your family.
• Recognition schemes and monetary awards for long service and customer excellence.
• Long‑term career opportunities in store and support centre.

Training & Development

All retail store partners begin their careers with an introductory training programme led by in‑store trainers and coaches. This program immerses partners in Starbucks culture, enabling them to learn on the job while being supported by their manager.

Application Process

Application > CV review > first‑stage interview > second‑stage interview > offer > onboarding.

Equal Opportunity

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, disability, sexual orientation, marital status, gender identity or expression.