Assistant Manager

Optical Express Westfield Limited; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical service provider in Bristol is seeking an Assistant Manager to support the Clinic Manager. This role involves managing clinic operations, ensuring high standards of service, and developing team capabilities. Ideal candidates will have strong management skills, particularly in retail, along with excellent communication abilities. The position offers a competitive salary, bonus opportunities, and benefits such as free laser eye surgery and ongoing training. Join a professional environment committed to exceptional patient care and team development.

Benefits

Competitive salary with excellent bonus potential

Free Laser Eye and Intraocular Lens Surgery

29 days’ annual leave

Pension scheme

Free eye tests

Discounted prescription eyewear

Ongoing training and development opportunities

Qualifications

• Strong management experience within a retail or optical setting.
• Excellent communication and presentation skills.
• Ability to develop team members for service and sales.

Responsibilities

• Assist the Clinic Manager in managing the clinic team.
• Drive operational efficiency and customer satisfaction.
• Recruit, induct, coach, and support team members.

Skills

Customer service

Team management

Communication

Sales

Job description

For the over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider.

The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity.

Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

We are looking for an Assistant Manager for our Bristol clinic, where your role will be to assist the Clinic Manager in managing the clinic team and promoting best practice across our healthcare brands.

Key Responsibilities

You will be customer/patient facing and you will work closely with the Clinic Manager to help drive the success of the practice. You’ll also have responsibility for the daily operational efficiency of the practice; a key part of your role will be developing the team to deliver on service and sales. You may come from a retail background where world class customer service comes naturally to you.

You will have strong management experience within a retail or optical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team. You will possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Day to day

• Effectively and efficiently manage resources to meet customer/patient needs
• Ensure the practice is presentable and maintained to the highest standards of cleanliness which showcase the professional image of Optical Express
• Assist to recruit, induct, coach and support your team to ensure they meet acceptable levels of knowledge and competence.

What’s in it for you?

• Competitive salary with excellent bonus potential
• Free Laser Eye and Intraocular Lens Surgery
• Modern working environment
• 29 days’ annual leave per year
• Pension scheme
• Free eye tests
• Discounted prescription eyewear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities

Please apply now by uploading your CV.

This is a fantastic opportunity to join an industry leader where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.