Bar and Floor

Signature Group; City of Edinburgh; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount 25–50% on F&B at all Vn

Employee Assistance Programme

Extra annual leave days

Job summary

Signature Group in Scotland is seeking hospitality professionals to join our team across more than 20 venues, including bars, restaurants, boutique hotels and a brewery. We’re known for delivering exceptional guest experiences and offer clear paths from entry roles to senior management.

You will oversee daily operations, supervise staff, manage customer service and complaints, ensure health and safety compliance, and handle reporting to senior management.

Qualifications

• Leadership and team-motivating abilities to drive high performance.
• Clear, effective communication with staff, customers and management.
• Ability to resolve issues quickly with calm, professional approach.
• Strong focus on delivering outstanding customer service at all times.
• Solid understanding of health, safety regulations and hygiene standards.

Responsibilities

• Overseeing daily operations – manage day-to-day service across departments.
• Staff supervision & support – supervise and guide staff, maintain positive work environment.
• Customer service management – handle queries and complaints effectively.
• Health & safety compliance – ensure adherence to safety/hygiene standards.
• Reporting & administrative tasks – maintain records and provide reports to leadership.

Skills

Leadership & Team Management

Excellent Communication Skills

Problem-Solving & Decision-Making

Customer Service Excellence

Health & Safety Knowledge

Job description

25% - 50% Staff Discount in ALL Signature Venues for food and drink

An extra day's holiday for your birthday

Industry Leading Development Programmes

Employee Assistance Programme

Join Signature Group – We Serve Happiness

At Signature Group, we’re passionate about delivering exceptional hospitality experiences across Scotland. Since 2003, we’ve grown into a leading hospitality group with over 20 unique venues, including stylish bars, award-winning restaurants, boutique hotels and even our own brewery. Our portfolio includes well-loved spots such as Kyloe Gourmet Steak Restaurant, Cold Town House, and The Spiritualist in both Glasgow and Aberdeen.

With a team of over 650 dedicated professionals, we believe in investing in our people. Our tailored development programmes support career growth from entry level roles to senior management in both front and back of house enviroments. We prioritise work-life balance, offering additional annual leave, flexible shifts patterns and a culture that values and rewards dedication.

Our commitment to excellence extends to our workplace culture, earning us a spot on The Sunday Times Best Places to Work list in 2024. Whether you’re an aspiring chef, bartender, or manager, Signature Group offers an exciting and rewarding career path.

At Signature, we believe in serving happiness in everything we do. We challenge the norm in hospitality and want to help create an industry where people want to work and can have a successful career. Our core values—Excellence, Leadership, Inclusion, Accountability, Caring, and Fun—guide us in creating a workplace that is both fulfilling and inspiring.

If that sounds good, then we’d love to speak to you!

Overseeing Daily Operations – Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.

Staff Supervision & Support – Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.

Customer Service Management – Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.

Health & Safety Compliance – Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.

Reporting & Administrative Tasks – Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.

Required Skills

Leadership & Team Management – Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.

Excellent Communication Skills – Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.

Problem-Solving & Decision-Making – Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeaner

Customer Service Excellence – Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.

Health & Safety Knowledge – In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.

On top of pay - also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.

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