Assistant Manager

DFS; Batley; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

30% off DFS and Sofology products

Discounts for friends and family

Generous holiday allowance

Enhanced maternity/paternity/adoption"

Discounted gym memberships

Group Sharesave Scheme

Life Assurance & Company Sick Pay

Paid volunteering days

Job summary

DFS in Batley is seeking an Assistant Manager to lead the showroom and drive outstanding customer experience as the store grows with a new mezzanine and expanded space.

You will coach the team, manage rotas and stock, and partner with the Branch Manager to deliver results, with a track record in retail leadership and a passion for turning guests into loyal customers.

Qualifications

• Candidates should have a good foundation of leadership experience from retail or commercial sales.
• Possess good commercial awareness with a play-to-win mentality.
• Care about delivering the best possible customer experience.

Responsibilities

• To effectively and proactively support the team to achieve goals, targets and expectations through coaching and development.
• Lead by example in helping deliver exceptional customer experience by effective listening, questioning and supporting the customer throughout the entire journey from beginning to end.
• Assist the Branch Manager in the day-to-day running of the showroom.
• Share best practice amongst team members and drive a positive work environment.
• Act as an ambassador for our group values, using your positive influence to create a winning team where everyone feels welcome.
• Demonstrate passion for fantastic customer service and the ability to lead a team to mirror your high standards.

Skills

Leadership experience

Coaching and development

Customer service excellence

Job description

About the role:

Are you a successful small store manager hungry for your next significant career leap? If you're an energetic, enthusiastic leader ready to trade the small-scale for a big-box challenge, this is your moment to scale your leadership impact to the next level.

Our Birstall store is currently undergoing an exciting transformation! With a brand-new mezzanine being added, we’ll have even more space to showcase our amazing sofas and fantastic home products.

It’s an exciting time to be part of the team and we’d love for you to join us as we embark on this next chapter. Come and be part of something special as our store gets bigger, better and ready to impress!

The Assistant Manager brings infectious enthusiasm and acts as a coach and inspiration for the team to achieve outstanding performance and a superior customer experience. The role requires high attention to detail, as you will manage key operational areas like rotas, appraisals, and stock.

This position is ideal for those who are adaptable, motivated, and inspirational, with excellent communication skills to effortlessly connect with stakeholders at all levels. Candidates should have a good foundation of leadership experience from retail or commercial sales, possess good commercial awareness with a play-to-win mentality, and care about delivering the best possible customer experience. This is a rewarding career path with fantastic opportunities and progression.

The Highlights…

• Competitive salary plus monthly bonuses based on store turnover and KPI performances
• Progression and development opportunities to grow your skills

There’s more…

• Discounts: Get 30% off DFS and Sofology products for yourself, discounts for friends and family plus discounts and cashback at hundreds of retailers
• Generous holiday allowance - with the option to purchase additional holidays each year
• Enhanced maternity, paternity and adoption leave
• Discounted gym and cinema memberships
• Group Sharesave Scheme
• Life Assurance & Company Sick Pay
• Paid days to volunteer each year

What you'll be doing:

• To effectively and proactively support the team to achieve goals, targets and expectations through coaching and development.
• Lead by example in helping deliver exceptional customer experience by effective listening, questioning and supporting the customer throughout the entire journey from beginning to end.
• Assist the Branch Manager in the day-to-day running of the showroom.
• Share best practice amongst team members and drive a positive work environment.
• Act as an ambassador for our group values, using your positive influence to create a winning team where everyone feels welcome.
• Demonstrate passion for fantastic customer service and the ability to lead a team to mirror your high standards.

Our Commitment to Inclusion:

We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from introducing the Hidden Disabilities Sunflower and supporting Doncaster Pride, to partnering with Carers UK and developing leaders with Diversity in Retail.

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

(All roles are subject to satisfactory DBS checks.)