Store Manager

Big Yellow Group plc; Greater London; On-site; GBP 37,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus

Pension scheme

Sharesave

On-site parking

Long-service rewards

Holiday entitlement 28 days

Birthday day off

Enhanced parental/adoption leave

Gym membership discount

Volunteering day

Team social events

Job summary

Big Yellow Group plc is seeking a Store Manager in Ealing (UB1 3EW) to lead the store team, drive sales and deliver outstanding customer service.

You’ll manage daily operations, schedule rotas, train staff and ensure high standards, with a focus on cost control and a strong customer experience.

The role offers a competitive salary (£41,390), a quarterly bonus, and benefits that support work-life balance and career development.

Qualifications

• Demonstrates excellent leadership and communication skills.
• Proven ability to manage and develop a team.
• Strong focus on customer service and satisfaction.
• Ability to plan, prioritise and multitask in a retail/store environment.

Responsibilities

• Lead from the front to inspire and motivate your team.
• Manage daily store operations and rotas for a 40-hour week.
• Recognise and reward performance to maximise store results.
• Own the day-to-day running and financial contribution of the store.
• Ensure high levels of customer service in person, by phone and email.

Skills

Leadership

Communication

Customer service

People management

Organisational skills

Job description

About The Role

Store Manager

Location: Ealing (UB1 3EW)

Salary & Benefits

£41,390 per year + quarterly bonus + excellent benefits

Join a supportive team where your contribution is recognised and rewarded.

What you’ll receive:

• Competitive annual salary
• Quarterly team bonus (typically averaging 10–12%)
• Annual salary reviews
• Generous pension scheme
• Sharesave scheme
• Free on-site parking
• Long-service reward vouchers
• 28 days' holiday, increasing with service
• An extra day off for your birthday
• Enhanced parental and adoption leave packages
• Discounted gym memberships
• Paid volunteering day each year
• Regular social events and team activities

Work-Life Balance

We understand that having time for life outside work matters.

Working pattern:

• 40 hours per week
• Any 5 days from 7
• Fair and advanced rota planning
• You won't be expected to work every weekend
• Predictable schedules to help you plan personal commitments

Shift times:

Weekdays

• 8:15am – 4:45pm, or
• 9:15am – 5:45pm

Saturday

• 8:45am – 5:45pm

Sunday

• 9:45am – 4:15pm

Training & Career Development

No storage industry experience? No problem.

From your first day, you’ll receive:

• A comprehensive induction programme
• Ongoing coaching and mentoring from your Area Manager
• Support from a dedicated Learning & Development specialist
• Access to e-learning and classroom-based training
• Clear career progression opportunities
• Guidance from an experienced management team

Whether you’re looking to build new skills or develop a long-term career, we’ll support your growth.

About the Role

The role of a Store Manager is vital in achieving strong store performance and supporting the development of your team. To be successful in this role you’ll need to be aligned with our values and business goals, while inspiring and motivating your team to deliver outstanding results. The ideal candidate will demonstrate excellent leadership and communication skills, along with strong organisational abilities, be reliable and assured in making effective decisions. They should also be adaptable, customer focused and possess strong problem solving skills, with a keen eye for detail and committed to maintaining high standards.

This is not a warehouse role.

Key responsibilities:

• Leading from the front to inspire and motivate your team
• Encourage a positive and flexible approach to daily management of the store/team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identify the potential of your team to ensure a strong pipeline of talent
• Full ownership of store financial contribution in order to drive sales and control costs
• Ensure you and your team always provide the highest level of customer service in person, by phone and email
• Understanding customer requirements and recommending suitable storage solutions
• Maintain commercial awareness of competitors to improve store performance
• Full ownership of the day-to-day running of the store
• Ensure you take accountability for all aspects of store performance and team development

Physical requirements:

Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.

About You

We’re looking for someone who:

• Leads by example
• Has excellent leadership and communication skills
• Is highly organised and able to multi task
• Is at ease making decsions
• Can demonstrate good commercial awareness
• Enjoys helping people and providing excellent customer service
• Thrives working as part of a team and supporting their team to succeed
• Is proactive, positive and has a can-do attitude
• Takes pride in maintaining high standards

Could This Be the Right Role for You?

Ask yourself:

• Do you enjoy inspiring and motivating a team?
• Do you enjoy talking to customers and finding solutions to their needs?
• Are you looking for a role with predictable hours and genuine work-life balance?
• Would you like clear opportunities for training and career progression?
• Do you enjoy working in a supportive team environment?
• Are you motivated by bonuses and rewards for success?
• Do you want a role that combines customer service with variety and responsibility?

About Us

We believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career.

We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background.

If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs.

We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.