Assistant Manager

Metro Pub Co - BRA_302; Acton Green; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career development

Employee discounts 33%

Assistance program

Family-friendly policies

Menopause-friendly employer

Hospitality discounts 50%

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Metro Pubs is seeking an Assistant Manager to support the General Manager in daily operations and lead the team in their absence. You will help deliver exceptional customer experiences, train staff, and uphold brand standards across a busy pub environment.

Join a vibrant team with opportunities for career growth, a competitive salary, and pension contributions as part of our supportive benefits package.

Qualifications

• Experience in hospitality or pub management.
• Strong leadership and people skills.
• Ability to motivate and train teams while delivering great customer experiences.

Responsibilities

• Support the General Manager in day-to-day running and lead in their absence.
• Lead the team to deliver amazing customer experiences.
• Train and develop team members; uphold brand standards and safety.
• Communicate effectively and motivate staff during busy shifts.
• Maintain high standards and attention to detail in all service areas.

Skills

Leadership

Communication

People management

Training & development

Customer service

Job description

Join our newly refurbished venue and be part of an exciting new chapter. Following significant investment and redevelopment, this is a fantastic opportunity to help launch our revitalised site and grow with the business. As Assistant Manager, you'll be at the heart of our management team, helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.,

Key Responsibilities

• Support the General Manager in the day to day running of the business and leading the business in their absence.
• Bring our brand to life by leading the team in delivering amazing experiences for our customers.
• Act as a role model for the team and support with training and development.
• Be a champion of brand standards & ensure customer & team safety at all times. You'll be passionate about delivering amazing experiences for customers.
• You'll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A keen eye for every small detail and a desire to uphold high standards in all that you do.

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We're the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub - the food, the drink, the service and the atmosphere.

You’ll receive a competitive salary, pension contribution as well as:

Benefits

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…