Assistant Manager

Metro Pub Co - BRA_302; Greater London; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Pension contribution

Brand progression across well-knownpub

Discounts on our brands

Free employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

Greene King Inns discount

Refer a friend bonus

Wagestream

Retail discounts

Job summary

Metro Pubs is looking for an Assistant Manager at Havelock Tavern in Brook Green, London. You will support the General Manager, lead the team and ensure guests have an excellent experience from arrival to departure.

You will drive brand standards, manage daily shifts, and develop staff while maintaining safety and a high standard of service. A competitive package includes bonus and service charge.

Qualifications

• Experience in managing busy hospitality environments.
• Ability to lead and motivate a team during peak periods.
• Strong customer service culture and guest experience focus.
• Commitment to brand standards and safety protocols.

Responsibilities

• Support the General Manager in day-to-day operations and lead the business in their absence.
• Lead the team to deliver exceptional guest experiences across service moments.
• Train and develop team members to uphold standards and performance.
• Champion brand standards and ensure customer and team safety at all times.

Skills

Leadership

Communication

Customer service

Training and development

Adaptability

Attention to detail

English proficiency

Job description

• Salary for Advertising: £31,000 - £36,000 + Bonus + Service Charge
• Dept. L4/House: Havelock Tavern (Brook Green) - 05761

Company Description

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere.

Job Description

As Assistant Manager, you’llbe at the heart of our management team, helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.

Qualifications

What you'll do as an Assistant Manager...

• Support the General Manager in the day to day running of the business and leading the business in their absence.
• Bring our brand to life by leading the team in delivering amazing experiences for our customers.
• Act as a role model for the team and support with training and development.
• Be a champion of brand standards & ensure customer & team safety at all times.

What you'll bring...

• You’ll be passionate about delivering amazing experiences for customers.
• You’ll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A keen eye for every small detail and a desire to uphold high standards in all that you do.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Job Location