Assistant Learning & Development Manager

Four Seasons Hotels and Resorts; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel chain in the United Kingdom is seeking an enthusiastic Assistant Learning and Development Manager to enhance employee experiences through effective training initiatives. In this role, you will support the planning and delivery of training while collaborating with various departments. Ideal candidates will bring strong organisational skills and a passion for people development, along with a background in hospitality. This position offers exciting career development opportunities and a supportive work culture.

Benefits

Excellent Training & Career development opportunities

Free meals in staff restaurant

Annual themed employee party

Access to Wagestream - salary advance benefit

Qualifications

• Previous experience in a learning and development or training-focused role, ideally in luxury hospitality.
• Confident facilitator with a warm, professional approach.
• Knowledge of learning tools, systems, and frameworks is desirable.

Responsibilities

• Support the Director of People & Culture in delivering the hotel's L&D strategy.
• Coordinate and deliver engaging onboarding and orientation programmes.
• Champion Four Seasons' core values and service standards through learning experiences.

Skills

Excellent communication and presentation skills

Strong organisational abilities

Passionate about people development

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role

Here, our people are at the core of everything we do. We believe in creating exceptional experiences not only for our guests but also for our employees. That's why we are looking for an inspiring, enthusiastic, and driven Assistant Learning and Development Manager to support the ongoing development of our extraordinary team.

As the Assistant Learning and Development Manager, you will support the planning, coordination, and delivery of training initiatives across the hotel. From onboarding new employees to developing future leaders, your role will be instrumental in fostering a culture of continuous learning, engagement, and excellence.

You will be a recognisable face across the hotel, known for your approachable, engaging presence and commitment to supporting every department through regular face to face interaction and support.

What you will do

• Support the Director of People & Culture in delivering the hotel's L&D strategy
• Coordinate and deliver engaging onboarding and orientation programmes
• Facilitate in-house training sessions and compliance refreshers
• Champion Four Seasons' core values and service standards through learning experiences
• Collaborate with department leaders to identify training needs
• Maintain training records and support with employee development plans
• Inspire and support employees on their career journey within the Four Seasons brand
• You will be engaging and collaborative with operations teams

What you bring

• Passionate about people development and creating exceptional employee experiences
• Excellent communication and presentation skills
• Strong organisational abilities and attention to detail
• Previous experience in a learning and development or training-focused role, ideally within luxury hospitality
• Confident facilitator with a warm, professional approach
• Knowledge of learning tools, systems, and frameworks (desirable)

What we offer

• Excellent Training & Career development opportunities
• Four Seasons employee travel programme
• Be the guest experience at the hotel
• BUPA Dental Health Care
• Free meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the day
• Shuttle bus service from the hotel between Fleet & Church Crookham
• Opportunities to build a successful career with global potential!!
• Free uniform dry cleaning available
• Annual themed employee party and many social, charitable & sporting events throughout the year
• Access to Wagestream - salary advance benefit
• Employee recognition programmes