Assistant In Room Dining Manager
Hilton
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Benefits offered by this job
Job summary
Hilton Waldorf Astoria London – Admiralty Arch is seeking an Assistant In Room Dining Manager to lead the pre-opening team’s Room Service operations, helping shape the guest experience for a new luxury hotel opening.
You will mentor the Room Service team, uphold Forbes service standards, manage revenue and costs, and collaborate with Training to build a structured calendar of learning. This is a unique opportunity to help set the guest experience at a landmark property.
Qualifications
- Experience in a supervisory/management role within luxury hospitality.
- Strong people management capabilities.
- Excellent negotiation and influencing skills.
- Positive, professional, solution-oriented attitude.
- Exceptional verbal and written communication skills.
- Ability to stay composed in a fast-paced, high-service environment.
- Impeccable grooming and presentation aligned with luxury brand.
Responsibilities
- Provide inspiring leadership to the Room Service team and support performance and growth.
- Ensure luxury brand standards and Forbes service criteria are met.
- Monitor guest satisfaction and implement enhancements for improvement.
- Propose innovative concepts to elevate Food & Beverage range and presentation.
- Optimize revenue while controlling costs and forecasting budgets.
- Collaborate with Training to ensure ongoing learning calendars.
Skills
Job description
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant In Room Dining Manager at Waldorf Astoria London - Admiralty Arch, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by leading the team to deliver memorable experiences that make the stay for every guest.
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant In Room Dining Manager at Waldorf Astoria London - Admiralty Arch, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by leading the team to deliver memorable experiences that make the stay for every guest. Waldorf Astoria London - Admiralty Arch is seeking an Assistant In Room Dining Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
Proudly voted by our Team Members
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes, designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
- Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
Here’s what you’ll do during a typical day:
- Provide inspiring and effective leadership to the Room Service team, ensuring operational targets are met and exceeded while supporting individual performance and professional growth
- Ensure full compliance with luxury brand standards, Forbes service criteria, and internal quality benchmarks
- Monitor and analyse guest satisfaction, proactively implementing enhancements to drive continuous improvement
- Maintain current awareness of culinary and service trends, proposing innovative concepts to elevate the range, presentation, and quality of Food and Beverage offerings
- Optimise revenue generation while maintaining strict cost control, identifying opportunities for efficiency and profitability
- Support the preparation and management of achievable budgets, forecasts, and short‑and‑long‑term departmental objectives
- Partner closely with the Training and Development team to ensure structured, ongoing learning through effective training calendars at all levels
- Uphold a robust internal control environment, ensuring full compliance with hotel and company policies, procedures, and governance standards
An Assistant In Room Dining Manager within Hilton luxury brands acts as a brand ambassador at all times—championing service excellence, collaboration, and guest‑centric leadership. To succeed in this role, you will demonstrate the following attributes, behaviours, and competencies:
- Proven experience in a similar supervisory or management role within a luxury or upper‑upscale hospitality environment
- Strong people management and leadership capabilities
- Well‑developed negotiation and influencing skills
- A consistently positive, professional, and solution‑oriented attitude
- Exceptional verbal and written communication skills
- Ability to remain composed and decisive in a fast‑paced, high‑service environment
- Impeccable grooming and presentation standards aligned with a luxury brand image
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience within a five‑star or luxury hospitality setting
- Demonstrated experience with payroll management, budgeting, forecasting, and cost control
- Strong commercial acumen and a solid understanding of industry trends and market dynamics
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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