Front Office Manager

Hilton; Greater London; Vor Ort; GBP 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Discount travel perks

Food & beverage discounts

Free meals on duty

Generous holiday allowance

Employee stock purchase programme

Pension scheme

High street discounts

Mental health resources

Career development opportunities

Zusammenfassung

Hilton in London is seeking a Front Office Manager to lead daily front office operations and create memorable guest experiences. You’ll guide a team to deliver warm, efficient service and manage guest interactions, registrations, and room inventory in a fast-paced hotel environment.

The role emphasizes guest satisfaction, revenue growth, and staff development within Hilton's renowned hospitality culture and standards.

Qualifikationen

• A passion for hospitality and guest service.
• Strong communication and leadership abilities.
• Commitment to integrity and teamwork.

Aufgaben

• Oversee front office operations including guest services, registration, and room inventory.
• Monitor guest satisfaction and guide the team to improve service levels.
• Implement revenue initiatives and up-selling to drive occupancy and revenue.
• Provide training and coaching to front office staff to maintain standards.
• Greet guests, respond to inquiries, and resolve concerns promptly.

Jobbeschreibung

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

Job Description

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager at The Waldorf Hilton, London, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay plus incentive programs with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days’ holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

Here’s what you’ll do during a typical day:

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.