Assistant Housing Officer

Wales & West Housing Association; Dolwyddelan; Sur place; GBP 37 000 - 41 000; Plein temps

Résumé du poste

We have an exciting opportunity for an Assistant Housing Officer with Wales & West Housing Association to join our Housing team in North Wales. The role involves delivering housing services that matter to residents, managing casework, and supporting colleagues across departments to ensure smooth service delivery.

You will record information accurately, refer residents for support, and use our Dynamics housing system to track actions.

Qualifications

• Excellent listening and communication skills.
• Ability to build relationships with residents and colleagues.
• Strong organisational skills and attention to detail.

Responsabilités

• Cover duties when Housing Officers are away due to sickness, holidays or training to ensure housing services continue smoothly.
• Assist residents with rent, housing options and safety in their homes and communities.

Description du poste

Assistant Housing Officer / Swyddog Tai Cynorthwyol (101269)

Assistant Housing Officer / Swyddog Tai Cynorthwyol

Appointment Type
Permanent

Department
Housing

Hours
37 hours per week

Location
North Wales

Salary
£36,788 - £40,718 per annum (Band G) as of the 1st Jan 2026

Assessment Date
Tuesday, 3rd and Wednesday 4th November 2026

Closing Date
25/10/2026

Ref No
101269

Documents

• Recruitment Pack (PDF, 2108.62kb)

The Opportunity

We have an exciting opportunity for the role of Assistant Housing Officer (AHO) looking to make a real difference to people's lives, homes and communities across Wales.

Who are we looking for?

To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. You will have excellent listening and communication skills that will allow you to understand the needs of the individual, understand the right problem to be solved and to manage expectations. You will record information accurately to reflect the circumstances of residents and what matters, making appropriate referrals for support or intervention with external agencies and services, as necessary. You will have a good understanding of our housing systems that means you will be able to deliver housing services that achieve 'what matters' to our residents.

You will be an excellent team player keeping staff members across departments updated on actions you have taken by ensuring these are recorded on our Dynamics housing system, promptly and accurately. Always seeking to improve on service delivery, you will identify where improvements can be made within our systems and use resident feedback to support this.

It is essential that you have a current driving license and access to a vehicle as you will be expected to attend our schemes/sites and visit residents, as required.

Ideally, you must have a proven track record in the following areas:

• Ability to identify the right problem to solve.
• Doing what matters for our residents.
• Have strong oral and written communication skills.
• Excellent organisational skills.
• Be both approachable and supportive.
• Confident with decision making.

What will you be doing?

Reporting directly to the Housing Manager, you will be required to cover duties when Housing Officers are away from their patch during times of sickness, holidays or training to ensure that the purpose of the housing systems are achieved; helping people pay their rent, helping people find the right home with the right help and helping people to feel safe in their homes and communities. As an important additional resource to our Housing teams, you will be called on to deliver housing services as required and you will therefore be flexible in your approach and willingness to be deployed as the need arises.

Want to find out more?

For further information about the role, please view the attached role profile or arrange an informal conversation with Cate Porter, Head of Housing (Support & Improvement), by emailing [e-mail]

Closing date for applications:

Sunday, 25th October 2026

Assessment dates:

Tuesday, 3rd and Wednesday 4th November 2026

#s1-Gen

To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. You will have excellent listening and communication skills that will allow you to understand the needs of the individual, understand the right problem to be solved and to manage expectations. You will record information accurately to reflect the circumstances of residents and what matters, making appropriate referrals for support or intervention with external agencies and services, as necessary. You will have a good understanding of our housing systems that means you will be able to deliver housing services that achieve 'what matters' to our residents. You will be an excellent team player keeping staff members across departments updated on actions you have taken by ensuring these are recorded on our Dynamics housing system, promptly and accurately. Always seeking to improve on service delivery, you will identify where improvements can be made within our systems and use resident feedback to support this. It is essential that you have a current driving license and access to a vehicle as you will be expected to attend our schemes/sites and visit residents, as required. Ideally, you must have a proven track record in the following areas:

• Ability to identify the right problem to solve.
• Doing what matters for our residents.
• Have strong oral and written communication skills.
• Excellent organisational skills.
• Be both approachable and supportive.
• Confident with decision making.

What will you be doing? Reporting directly to the Housing Manager, you will be required to cover duties when Housing Officers are away from their patch during times of sickness, holidays or training to ensure that the purpose of the housing systems are achieved; helping people pay their rent, helping people find the right home with the right help and helping people to feel safe in their homes and communities. As an important additional resource to our Housing teams, you will be called on to deliver housing services as required and you will therefore be flexible in your approach and willingness to be deployed as the need arises.