Community Safety Officer / Swyddog Diogelwch Cymunedol

Wales & West Housing; Cardiff; On-site; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Salary range (£40,718–£45,355)

Pension plan (DC/DB) with life cover

Annual leave 25–30 days

9 Bank holidays

Volunteer time off

Career development opportunities

Managerial support and wellbeing

Job summary

Wales & West Housing is seeking a Community Safety Officer to help residents resolve contract and neighbourhood challenges with a proactive, person-centred and trauma-informed service.

You will manage contracts, anti-social behaviour and community safety cases, working with residents and partner agencies to deliver practical solutions and lasting positive outcomes.

Qualifications

• Experience of working in housing or a customer-focused environment, dealing with contract breaches, anti-social behaviour or neighbourhood issues.
• Strong contract management knowledge with excellent people skills.
• Trauma-informed, person-centred approach with ability to communicate with residents and partner agencies.
• Ability to gather evidence, prepare reports and witness statements as required.

Responsibilities

• Manage a varied caseload of contract management and community safety issues, working with residents to understand what matters to them.
• Address anti-social behaviour, contract breaches and neighbourhood issues using restorative approaches.
• Coordinate responses with colleagues and partner agencies to achieve positive outcomes.
• Maintain accurate records, monitor progress and support safeguarding concerns.

Job description

The Opportunity

At Wales & West Housing, we believe everyone deserves to feel safe and secure in their home and community. As a Community Safety Officer, you will play a key role in helping residents overcome contract and neighbourhood challenges by delivering a proactive, person-centred and trauma-informed service.

This is an opportunity to make a real difference by managing anti-social behaviour, contract breaches and community safety concerns, working closely with residents and partner agencies to achieve positive and lasting outcomes.

Who are we looking for?

We are looking for someone who combines strong contract management knowledge with excellent people skills. You will be confident handling sensitive situations, building positive relationships and finding practical solutions that put residents at the heart of what you do.

You will have experience of working in housing or a similar customer-focused environment, dealing with contract breaches, anti-social behaviour or neighbourhood issues. You will understand the importance of partnership working and be able to communicate effectively with residents, colleagues and external agencies.

We are looking for someone with experience of managing contract, anti-social behaviour or community safety cases within a housing or customer-focused environment. A good understanding of social housing, relevant legislation and the practical steps needed to investigate issues, gather evidence and bring cases to a successful resolution is essential. Strong organisational, investigative and problem-solving skills will help in managing a varied caseload and making informed decisions in often complex situations.

Equally important is a trauma-informed and person-centred approach, recognising the impact that circumstances can have on individuals and communities. Excellent communication skills are needed to build positive relationships with residents, colleagues and partner agencies, alongside the ability to prepare accurate reports, witness statements and legal documentation when required.

What will you be doing?

As a Community Safety Officer, you will manage a varied caseload of contract management and community safety issues, working with residents to understand what matters to them and finding solutions that improve outcomes for individuals and communities.

This role offers the opportunity to make a real difference to residents and communities by managing a varied caseload of anti-social behaviour, contract breaches and neighbourhood issues. Working closely with residents, the focus is on using restorative and trauma-informed approaches to understand concerns, resolve disputes and find lasting solutions. Responsibilities also include gathering evidence, preparing witness statements, supporting legal action where appropriate and ensuring safeguarding concerns are identified and acted upon effectively.

The role requires close working with colleagues, community safety partners and other agencies to coordinate responses to complex cases and achieve positive outcomes for residents. Maintaining accurate records, monitoring case progress and using insight and performance information to support continuous improvement are also key aspects of the role.

What's in it for you?

• Salary £40,718 - £45,355 per annum
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover
• 25 days annual leave, increasing to 30 days with service, plus the ability to buy and sell up to 5 days (pro rata)
• 9 Bank Holidays per annum, including an extra day at Christmas
• Time off for volunteering, health screening and more
• Opportunities to develop and grow
• Regular feedback, training and support from your manager and team
• Comprehensive support through a generous sick pay scheme, critical illness cover, employee assistance programme, counselling service and cash plan benefit

Are we right for you?

For further information about the role, please view the role profile in the recruitment pack attached, or arrange an informal conversation with Nicola Draper, Regional Housing Manager [e-mail]

Who are Wales & West Housing Group?

We are one of the leading housing providers in Wales, providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We employ over 600 colleagues across Wales & West Housing and Cambria Maintenance Services, working together to make a difference to people's lives, homes and communities.

This role is subject to a satisfactory Disclosure and Barring Service (DBS) check due to our safeguarding responsibilities.

Closing date for applications:

Sunday, 25th October 2026

Assessment:

For this recruitment process, we are using a two-stage assessment process. The first stage will be a 45-minute online group case study exercise, held via Microsoft Teams on either 27th or 28th October 2026.

Candidates who successfully progress from this stage will then be invited to attend an in-person interview on 4th November 2026.