Night Manager

Hyatt Regency; Greater London; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Free meals on duty

Life Assurance

Discount on F&B

Uniform provided

Headspace access

Career development

Job summary

Hyatt Regency London - The Churchill in Marylebone invites applications for the Night Manager role. The position offers a competitive salary plus service charge and access to Hyatt benefits for eligible employees.

Key duties include supervising night operations, coordinating with Housekeeping and Engineering, managing late arrivals and departures, and ensuring guest safety and satisfaction through the night shift. Experience in premier hotel front office is preferred.

Qualifications

• Previous experience in hotel front office management within the premier segment is preferred.
• Strong organizational and multitasking abilities required.

Responsibilities

• Ensure prompt, professional, and courteous service throughout the night.
• Manage late check-ins, early check-outs, and guest requests.
• Oversee night audits and prepare daily reports.
• Coordinate with housekeeping/engineering to ensure seamless night operations.
• Oversee health and safety and security during the night with patrols and inspections.

Skills

Front office management

Organizational skills

Multitasking

Job description

Organization - Hyatt Regency London - The Churchill

Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.

Night Manager

Salary: Competitive Salary + Service Charge

Duties And Responsibilities Related To The Night Manager Role

• Ensure all guests receive prompt, professional, and courteous service throughout the night.
• Manage late check-ins, early check-outs, and assist with any guest requests.
• Oversee night audits to ensure accurate recording of daily transactions and prepare reports.
• Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless night operations. Act as the primary point of contact during nighttime operations.
• Oversee health and safety as well as security operations at the hotel during the night, conducting regular patrols and inspections.

Previous experience in hotel front office management within the premier segment is preferred. Strong organizational and multitasking abilities skills are required.

Just some of the benefits you will enjoy as a Night Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• Life Assurance
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.