Assistant Hotel Manager - Lead Guest Experience & Ops

Whitbread; Aberystwyth; On-site; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme and Share Save

Whitbread Privilege Card

33 days annual leave

Perks at Work discounts

Job summary

Premier Inn in Aberystwyth is seeking an Assistant Hotel Manager to work with the Hotel Manager to keep operations running smoothly across all departments. You’ll lead guest-facing teams, drive service excellence and ensure brand standards are met daily.

This role rewards hands-on leadership and guest experience know-how, with a focus on safety, quality and staff development. Benefit from award-winning training, a generous pension and bonus scheme, and employee discounts as part of Whitbread’s

Qualifications

• Previous management experience in hospitality or a related field.
• Strong leadership and customer service orientation.
• Ability to manage teams and communicate effectively.
• Commitment to safety and high service standards.

Responsibilities

• Lead and motivate our team to deliver outstanding service and uphold brand standards.
• Manage daily hotel operations, including food service areas, to maintain UK top-rated status.
• Collaborate with the Hotel Manager to drive guest experience improvements.
• Ensure health and safety compliance across the hotel.

Skills

Management experience

Leadership

Customer service

Team management

Communication

Safety standards

Job description

Premier Inn in Aberystwyth is seeking an Assistant Hotel Manager to work with the Hotel Manager to keep operations running smoothly across all departments. You’ll lead guest-facing teams, drive service excellence and ensure brand standards are met daily.

This role rewards hands-on leadership and guest experience know-how, with a focus on safety, quality and staff development. Benefit from award-winning training, a generous pension and bonus scheme, and employee discounts as part of Whitbread’s