Hotel Operations Leader & Guest Experience

Whitbread; Carlisle; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Induction training

Bonus scheme

Whitbread Privilege Card

33 days annual leave

Perks at Work

Job summary

Premier Inn in Carlisle is seeking a Hotel Manager to lead and inspire our front of house and housekeeping teams, driving guest satisfaction and service excellence.

You will manage daily hotel operations, including the bar and kitchen, while upholding our brand standards and safety commitments to ensure the UK’s premier hospitality experience. This role offers award-winning training and clear career prospects with Whitbread’s Premier Inn brand.

Qualifications

• Previous management experience in the hospitality industry or similar environment where you led a team to success.
• Strong leadership skills with a passion for customer service.
• Excellent team management and communication skills with a warm, genuine approach to people and a capacity to engender trust and win support at all levels.
• Commitment to safety and maintaining high standards of service.

Responsibilities

• Lead and motivate our team of Front of House and Housekeeping to ensure outstanding service and compliance with our brand standards
• Work with the team to manage daily operations within the hotel, including the bar and kitchen, to keep us the UK’s number one
• Understand the bigger picture and what really matters in your hotel to drive improvement and spot commercial opportunities
• Ensure health and safety standards are met throughout the hotel and to maintain our high-quality standards

Skills

Leadership

Team management

Customer service

Health and safety

Job description

Premier Inn in Carlisle is seeking a Hotel Manager to lead and inspire our front of house and housekeeping teams, driving guest satisfaction and service excellence.

You will manage daily hotel operations, including the bar and kitchen, while upholding our brand standards and safety commitments to ensure the UK’s premier hospitality experience. This role offers award-winning training and clear career prospects with Whitbread’s Premier Inn brand.