Assistant Healthcare Admin Ops Lead

Omnes Healthcare Limited; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Omnes Healthcare Limited in Manchester is seeking an Assistant Administration Manager to support the Administration Manager in the day-to-day operational management of Patient Healthcare Advisors across the site. The role ensures timely access to elective services through effective referral handling, appointment booking, scheduling and outpatient clinic coordination.

You will monitor performance, manage key indicators, and maintain strong relationships with commissioners and other departments.

Qualifications

• Good communication, presentation & interpersonal skills.
• Strong prioritisation skills with the ability to manage competing demands.
• Self-motivated, highly organised, ability to remain focused under pressure.
• Able to influence, inspire, and effectively work with those around you.
• Performance management skills.
• Ability to identify key performance indicators.

Responsibilities

• Support the Administration Manager in operational management of Patient Healthcare Advisors.
• Maintain effective working relationships to deliver operational targets and ensure timely access to elective services.
• Manage referral, appointment booking, procedure scheduling and outpatient clinic scheduling.
• Provide daily performance updates and monitor actions to ensure delivery.
• Identify risks to delivery and alert Administration Manager.
• Support external meetings with commissioners and collaborate with other departments.
• Assist in investigations of complaints and disseminate learnings within the team.
• Other duties as delegated to support service development.

Skills

Communication

Presentation

Interpersonal skills

Prioritisation

Organisation

Pressure management

Influence

Performance management

KPI identification

Job description

Omnes Healthcare Limited in Manchester is seeking an Assistant Administration Manager to support the Administration Manager in the day-to-day operational management of Patient Healthcare Advisors across the site. The role ensures timely access to elective services through effective referral handling, appointment booking, scheduling and outpatient clinic coordination.

You will monitor performance, manage key indicators, and maintain strong relationships with commissioners and other departments.