Assistant Administration Manager

Omnes Healthcare Limited; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Omnes Healthcare Limited in Manchester is seeking an Assistant Administration Manager to support the Administration Manager in the day-to-day operational management of Patient Healthcare Advisors across the site. The role ensures timely access to elective services through effective referral handling, appointment booking, scheduling and outpatient clinic coordination.

You will monitor performance, manage key indicators, and maintain strong relationships with commissioners and other departments.

Qualifications

• Good communication, presentation & interpersonal skills.
• Strong prioritisation skills with the ability to manage competing demands.
• Self-motivated, highly organised, ability to remain focused under pressure.
• Able to influence, inspire, and effectively work with those around you.
• Performance management skills.
• Ability to identify key performance indicators.

Responsibilities

• Support the Administration Manager in operational management of Patient Healthcare Advisors.
• Maintain effective working relationships to deliver operational targets and ensure timely access to elective services.
• Manage referral, appointment booking, procedure scheduling and outpatient clinic scheduling.
• Provide daily performance updates and monitor actions to ensure delivery.
• Identify risks to delivery and alert Administration Manager.
• Support external meetings with commissioners and collaborate with other departments.
• Assist in investigations of complaints and disseminate learnings within the team.
• Other duties as delegated to support service development.

Skills

Communication

Presentation

Interpersonal skills

Prioritisation

Organisation

Pressure management

Influence

Performance management

KPI identification

Job description

Assistant Administration Manager 37.5 hours per week Based in our Manchester office M3 The Assistant Administration Manager will have the responsibility to support The Administration Manager in the operational management of the Patient Healthcare Advisors that undertake the administrative functions supporting of the operational teams. The Assistant Administration Manager will be responsible for maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets and will be responsible for ensuring patients receive timely access to elective services, this includes referral management, appointment booking, procedure scheduling, appointment management and outpatient clinic scheduling. The Assistant Administration Manager will work with Patient Healthcare Advisors to ensure that they deliver a high-quality service ensuring adherence to the Patient Access Policy. Manage performance of all PHAs and keep their performance efficiencies above 80%.
Provide daily updates and reports on performance and monitor agreed actions to ensure delivery. Identify in timely manner to the Administration Managers any risks to agreed delivery. Support the Administration Manager on external meetings with commissioners where required. Develop and sustain good relationships and work closely with other departments. Provide support to identified projects. To support in the investigation of informal and formal complaints, ensuring learning is disseminated and actioned within the team. Any other duties/responsibilities as delegated by Management Team to support the function and development of the service. Role Requirements Good communication, presentation & interpersonal skills. Strong prioritisation skills with the ability to manage competing demands. Self motivated, highly organised, ability to remain focused under pressure Able to influence, inspire, and effectively work with those around you Performance Management skills. Ability to identify key
performance indicators Who we are Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact. We live by four core values: Caring - Respect and compassion in everything we do Inclusive - Empowering diverse voices and teamwork Evolving - Driving continuous improvement and innovation Ambitious - Striving for high standards and real impact Whether your role is clinical or corporate, it matters. We're committed to