Head Housekeeper

WGC Ltd.; Leeds; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

Life Insurance

Discounts from ASDA, O2 & others

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Job summary

A leading hotel services company in the UK is looking for a Head Housekeeper in Leeds. In this role, you will manage day-to-day housekeeping operations, improve productivity, and maintain high standards of cleanliness while building strong relationships with the hotel team. This position offers a salary of £32,000, benefits including life insurance, discounts, and a generous training budget up to £10,000 annually for professional development opportunities.

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver consistent service in challenging situations.
• Commitment to health and safety policies.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Recruit, train, and manage team performance.
• Identify ways to improve guest satisfaction.
• Deliver and exceed financial targets.
• Adhere to health and safety policies.

Skills

Housekeeping experience

Team management

Good communication skills

Problem-solving skills

Job description

Clayton Leeds Centre, CLAYTON LEEDS CENTRE, Sweet St, Leeds, LS11 9AT
rate: £32,000 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available – Flexible hours to suit you – Life Insurance – Free access to Doctor and Legal helpline – Counselling/Wellbeing Support Service – Discounts from 50 top retailers – Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day‑to‑day running of the housekeeping department.

In return for your dedication, WGC offers an industry‑leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, ensuring you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC approved apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits

• Life Insurance
• Discounts from ASDA, O2 & others
• Discounted hotels and flights
• Employee Assistance Programme, including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Responsibilities

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials needed to meet operational requirements
• Maintain strong working relationships with GM, Executive Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised (COSHH/Manual Handling)
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.