Assistant Head Housekeeper
Hiddenwell
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Benefits offered by this job
Job summary
Hiddenwell Luxury Wellness Retreat at Ardencote Manor seeks an Assistant Head Housekeeper to support the Head Housekeeper in delivering an exceptional luxury guest experience. This full-time, permanent role leads the housekeeping team and ensures rooms and public areas meet exacting standards.
Responsibilities include allocating workloads, supervising staff, inspecting spaces, coordinating with Front Office, and maintaining safety and COSHH practices.
Qualifications
- Must have previous housekeeping experience within a hotel or hospitality environment.
- Must have experience supervising, leading or supporting a team.
- Must have high standards and excellent attention to detail.
- Must have a positive, supportive and hands-on leadership style.
- Must have excellent organisation and communication skills.
- Must have the ability to stay calm and organised in a busy environment.
- Must have a passion for delivering exceptional guest experiences.
- Must have a good understanding of Health & Safety and safe working practices.
Responsibilities
- Supporting the Head Housekeeper with the smooth day-to-day running of the department.
- Leading, motivating and supporting our housekeeping team.
- Allocating daily workloads and help coordinating the team.
- Inspecting bedrooms and public areas to ensure exceptional standards.
- Monitoring room turnaround and help keep operations running efficiently.
- Responding to guest requests and feedback professionally.
- Working closely with Front Office and other departments.
- Supporting rotas, recruitment, onboarding, training and team development.
- Helping manage linen, cleaning products, equipment and departmental stock.
- Promoting safe working practices and ensure Health & Safety and COSHH procedures are followed.
- Step in and provide hands-on support whenever the team needs you.
Skills
Job description
Estimated Start Date: 12 October 2026
We’re looking for an experienced and enthusiastic Assistant Head Housekeeper to support our Head Housekeeper in leading the day-to-day operation of our Housekeeping department.
As Assistant Head Housekeeper, you’ll help ensure our guest bedrooms, public areas and back-of-house spaces are beautifully presented and consistently meet our luxury standards
- Supporting the Head Housekeeper with the smooth day-to-day running of the department
- Leading, motivating and supporting our housekeeping team
- Allocating daily workloads and help coordinating the team
- Inspecting bedrooms and public areas to ensure exceptional standards
- Monitoring room turnaround and help keep operations running efficiently
- Responding to guest requests and feedback professionally
- Working closely with Front Office and other departments
- Supporting rotas, recruitment, onboarding, training and team development
- Helping manage linen, cleaning products, equipment and departmental stock
- Promoting safe working practices and ensure Health & Safety and COSHH procedures are followed
- Step in and provide hands-on support whenever the team needs you
- Must have previous housekeeping experience within a hotel or hospitality environment
- Must have experience supervising, leading or supporting a team
- Must have high standards and excellent attention to detail
- Must have a positive, supportive and hands-on leadership style
- Must have excellent organisation and communication skills
- Must have the ability to stay calm and organised in a busy environment
- Must have a passion for delivering exceptional guest experiences
- Must have a good understanding of Health & Safety and safe working practices
- Luxury hotel or spa experience would be a real advantage
- Full-Time position working 5 out of 7 days per week - including weekends and public holidays
- 40 hours per week
- Salary: £31,000 per annum
- Estimated Start Date: 12 October 2026
- Applicants must have the legal right to work in the UK at the time of application and throughout their employment. Please note that we are unable to provide visa sponsorship now or in the future for this position
- Complimentary Spa Day on work anniversaries at any of our company spas
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
At Hiddenwell, we believe exceptional guest experiences begin with exceptional people
If you are passionate about excellence, thrive in a luxury hospitality environment, and are ready to lead a dedicated team committed to creating unforgettable guest experiences, we would love to hear from you
- Guest Experience
- Hands on experience
- Previous Housekeeping
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