Assistant Head Housekeeper – Luxury Hotel Ops Lead

Hiddenwell; Warwick; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Complimentary Spa Day

Spa and leisure access

Employee Assistance Program

15% discount on stays and spa

Discounts on food and retail

Pension scheme

Free parking

Refer-a-Friend program

Induction and training

Perkbox benefits

Online doctor support

Job summary

Hiddenwell Luxury Wellness Retreat at Ardencote Manor seeks an Assistant Head Housekeeper to support the Head Housekeeper in delivering an exceptional luxury guest experience. This full-time, permanent role leads the housekeeping team and ensures rooms and public areas meet exacting standards.

Responsibilities include allocating workloads, supervising staff, inspecting spaces, coordinating with Front Office, and maintaining safety and COSHH practices.

Qualifications

• Must have previous housekeeping experience within a hotel or hospitality environment.
• Must have experience supervising, leading or supporting a team.
• Must have high standards and excellent attention to detail.
• Must have a positive, supportive and hands-on leadership style.
• Must have excellent organisation and communication skills.
• Must have the ability to stay calm and organised in a busy environment.
• Must have a passion for delivering exceptional guest experiences.
• Must have a good understanding of Health & Safety and safe working practices.

Responsibilities

• Supporting the Head Housekeeper with the smooth day-to-day running of the department.
• Leading, motivating and supporting our housekeeping team.
• Allocating daily workloads and help coordinating the team.
• Inspecting bedrooms and public areas to ensure exceptional standards.
• Monitoring room turnaround and help keep operations running efficiently.
• Responding to guest requests and feedback professionally.
• Working closely with Front Office and other departments.
• Supporting rotas, recruitment, onboarding, training and team development.
• Helping manage linen, cleaning products, equipment and departmental stock.
• Promoting safe working practices and ensure Health & Safety and COSHH procedures are followed.
• Step in and provide hands-on support whenever the team needs you.

Skills

Guest Experience

Hands on experience

Previous Housekeeping

Job description

Hiddenwell Luxury Wellness Retreat at Ardencote Manor seeks an Assistant Head Housekeeper to support the Head Housekeeper in delivering an exceptional luxury guest experience. This full-time, permanent role leads the housekeeping team and ensures rooms and public areas meet exacting standards.

Responsibilities include allocating workloads, supervising staff, inspecting spaces, coordinating with Front Office, and maintaining safety and COSHH practices.