Assistant Head Concierge — Guest Experience Leader

Leonardo Hotels; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Special rates

Recognition scheme

Talent referrals

Thank You Week

Wellbeing calendar

Training programmes

Job summary

Leonardo Royal Hotel London Tower Bridge is seeking an Assistant Head Concierge to lead the Concierge team, ensuring exceptional guest experiences and smooth day-to-day operations. You will train and motivate a vibrant team, act as a brand ambassador, and collaborate with hotel departments to maintain high service standards.

You’ll build extensive knowledge of London attractions and dining options to offer guests tailored recommendations, while upholding Leonardo's values of respect and guest

Qualifications

• Experience in high-end hospitality guest care.
• Proven leadership and training skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Direct the Concierge department to deliver exceptional guest experiences.
• Supervise, train and coach Concierge team to maximise guest care strategies.
• Collaborate with other hotel departments to ensure seamless service across the guest journey.
• Develop in-depth knowledge of local attractions to provide savvy recommendations.

Skills

Guest service

Team leadership

City knowledge

Job description

Leonardo Royal Hotel London Tower Bridge is seeking an Assistant Head Concierge to lead the Concierge team, ensuring exceptional guest experiences and smooth day-to-day operations. You will train and motivate a vibrant team, act as a brand ambassador, and collaborate with hotel departments to maintain high service standards.

You’ll build extensive knowledge of London attractions and dining options to offer guests tailored recommendations, while upholding Leonardo's values of respect and guest