Assistant Head Concierge – Guest Experience Leader

Leonardo Hotel Management (UK) Limited; Greater London; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Vouchers through company-wide scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotels in London is seeking an Assistant Head Concierge to lead the Guest Relations team, directing strategic initiatives of the Concierge department and managing day-to-day operations with the team.

You will train and coach a vibrant team to maximise guest care strategies, serve as an ambassador for the hotel, and collaborate with other departments to deliver memorable stays.

Qualifications

• Be a people person and passionate about providing first-class guest care.
• Build an extensive knowledge of our city to make savvy recommendations on the local area, attractions and restaurants.
• Always look for ways to improve our guests' stay.
• Have a genuine desire to support others in a fast-paced environment.

Responsibilities

• Head Concierge will direct strategic initiatives and oversee day-to-day operations of the Concierge department and act as an ambassador for the hotel and wider Leonardo Hotels estate.

Skills

People skills

City knowledge

Guest care improvement

Team support

Job description

Leonardo Hotels in London is seeking an Assistant Head Concierge to lead the Guest Relations team, directing strategic initiatives of the Concierge department and managing day-to-day operations with the team.

You will train and coach a vibrant team to maximise guest care strategies, serve as an ambassador for the hotel, and collaborate with other departments to deliver memorable stays.