Assistant Head Cocierge

Leonardo Hotels; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Special rates

Recognition scheme

Talent referrals

Thank You Week

Wellbeing calendar

Training programmes

Job summary

Leonardo Royal Hotel London Tower Bridge is seeking an Assistant Head Concierge to lead the Concierge team, ensuring exceptional guest experiences and smooth day-to-day operations. You will train and motivate a vibrant team, act as a brand ambassador, and collaborate with hotel departments to maintain high service standards.

You’ll build extensive knowledge of London attractions and dining options to offer guests tailored recommendations, while upholding Leonardo's values of respect and guest

Qualifications

• Experience in high-end hospitality guest care.
• Proven leadership and training skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Direct the Concierge department to deliver exceptional guest experiences.
• Supervise, train and coach Concierge team to maximise guest care strategies.
• Collaborate with other hotel departments to ensure seamless service across the guest journey.
• Develop in-depth knowledge of local attractions to provide savvy recommendations.

Skills

Guest service

Team leadership

City knowledge

Job description

## Assistant Head CociergeApply: Leonardo Royal Hotel London Tower Bridge: Full time: Posted Today: End Date: December 11, 2026 (28 days left to apply): JR106551Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Head Concierge will direct the strategic initiatives and objectives of the Concierge department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As Head Concierge you’ll be the backbone of the team as you’ll be working with your Head of Department to inspire and motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising, training and coaching a vibrant team to maximise our guest care strategies. Our Guest Relations team are the first to welcome guests into our hotel; your warm and friendly personality is so important to ensure guests have a great stay with us. If you’re our ideal Head Concierge, you will: • Be a people person and passionate about providing first-class guest care • Build an extensive knowledge of our city to make savvy recommendations on the local area, attractions and restaurants • Always look for ways to improve our guests’ stay • Have a genuine desire to support others in a fast-paced environment Some of the perks our Assistant Head Cocierge could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Assistant Head Cocierge?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!