Store Coach: Lead, Inspire & Elevate Consumer Experience

Nike Inc; London Borough of Hammersmith and Fulham; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Staff discounts

Bonus payments

Benefits package

Pension & share scheme

Career development

DEI environment

Sports activities access

Nike moments

Job summary

Nike Inc in London is seeking a Store Coach to lead a customer-focused team and deliver a premium brand experience. You will coach and motivate staff, manage daily operations to hit sales targets, and uphold Nike standards across the store.

This role offers training, career development, bonuses, staff discounts, and a dynamic DEI-friendly environment. English fluency and weekend availability are expected.

Qualifications

• A passion for NIKE and/or love of sport.
• Experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Experience and competency in serving exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

Responsibilities

• Lead, coach and motivate staff to deliver a premium brand experience to consumers.
• Manage daily store operations to reach sales targets (including digital services, visual merchandising, salesfloor).
• Use reporting tools to inform commercial decisions and ensure inventory accuracy.
• Oversee hiring, onboarding and scheduling with store leadership, maintaining Nike culture.
• Collaborate with partners across stores and HQ to uphold Nike standards.

Skills

Retail leadership

Customer service

Team coaching

Communication

Shift work

Job description

Nike Inc in London is seeking a Store Coach to lead a customer-focused team and deliver a premium brand experience. You will coach and motivate staff, manage daily operations to hit sales targets, and uphold Nike standards across the store.

This role offers training, career development, bonuses, staff discounts, and a dynamic DEI-friendly environment. English fluency and weekend availability are expected.