Assistant General Manager

Naylor's Equestrian Llp; Oldbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the leisure industry is seeking a manager skilled in promoting customer service excellence and strong team leadership. The role involves overseeing gym operations, ensuring compliance with safety standards, and driving revenue from memberships and services. Candidates should have a solid background in leisure management and a Level 2 Gym Instructor qualification.

Qualifications

• Proven track record in management within leisure industry.
• Passion for customer service and strong leadership skills.
• Experience in recruitment and team management.

Responsibilities

• Ensure compliance with health and safety policies.
• Manage and recruit fitness coaches and assistants.
• Achieve sales and membership targets.

Skills

Management experience

Customer service

Sales driving

Team leadership

Education

Level 2 Gym Instructor

Job description

Role overview:

This role requires a team player with flair and commercial ability, as well as the skill, energy and determination to help drive and develop the business alongside the General Manager. We're looking for a manager with the experience of maintaining and developing the standards and reputation, whilst nurturing a growing membership base and team.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team enjoy themselves whilst at work.
• To always be an ambassador of JD Gyms.

Skills and Experience:

• Must have a proven and successful track record of management experience within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must be qualified to at least Level 2 Gym Instructor
• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
• Ideally will have experience as an Assistant Manager helping to oversee all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function.