Assistant General Manager

Goldfish Swim School; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Goldfish Swim School is seeking an Assistant General Manager to oversee daily operations, manage staff, and enhance customer service. This role requires expertise in leadership and aquatics, as well as a commitment to best practices in operational standards. Ideal candidates will hold a high school diploma with a preference for higher education in business or communications. A strong background in youth sports or aquatics training is advantageous, along with management experience.

Benefits

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in business administration, communications or equivalent desired.
• Preferred experience as youth sports instructor/coach or aquatics instructor.

Responsibilities

• Oversees daily operations and ensures quality and success.
• Manages staff to ensure high productivity and employee satisfaction.
• Provides training in sales and marketing to staff.

Skills

Leadership

Customer Service

Sales

Team Management

Communication

Aquatic Knowledge

Education

High School Diploma or GED

Bachelor’s Degree in Business Administration or Communications

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Job Title: Assistant General Manager

Reports to: General Manager

FLSA Status: Exempt

Summary: Oversees the quality and success of Goldfish Swim School daily operations including

customer service, sales, growth of enrollments, member satisfaction, building culture in the workspace (specifically in the front of house), developing best practices and policies to meet members’ needs and demands. Candidates must have a willingness to learn about Aquatics - pool chemicals, pump room, lesson quality and training of the aquatics team. Assistant General Manager will assist General Manager and aquatics team to ensure success.

Duties and Responsibilities:

1. Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.

2. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.

3. Provides sales and marketing training to all qualified sales staff.

4. Works with the aquatics department to provide superior swim instruction to the students of GSS.

5. Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training.

6. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.

8. Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings,class scheduling, reporting and administrative functions.

9. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.

10. Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.

11. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.

12. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.

13. Schedules staff and manages payroll.

14. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience:

High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is

desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred.

Two to three years management experience is preferred.

Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.