Assistant General Manager

itison; Glasgow; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Service charge to team

Free meal on shift

Drinks discount

Private medical insurance

Employee assistance programme

Complimentary event tickets

Itison.com discount (15%)

Taxi contribution after 1am

Enhanced maternity/paternity

Team socials & paid training

Fully funded external training

Work-life balance

Job summary

itison is seeking an Assistant Venue Manager at Sloans in Glasgow. The role leads a busy team across bistro, bar, outdoor spaces and large-scale events, delivering consistent high-quality service and experiences. You will collaborate with the Venue Manager to run day-to-day operations and drive sales through weddings, private dinners and events.

The position offers a competitive salary (£34k–£36k) plus approx. £5k in tips, with a potential bi-annual bonus, and a comprehensive benefits package.

Responsibilities

• Oversee the day-to-day venue operation across multiple service areas, leading from the front to deliver high-quality customer service, food and drink during busy services, weddings, events and private dining
• Manage a complex, high-volume operation, balancing the demands of the bar and bistro, outdoor spaces and large functions while maintaining consistency and standards
• Maintain exceptional organisation, with a strong focus on preparation, planning and forward-thinking to ensure seamless operations
• Train, coach and develop your team, building a positive, high-performing venue culture
• Demonstrate effective cost management showing a solid understanding of budgets, KPI’s and creating rotas whilst managing team cost
• Take responsibility for training the team & maintaining the high standards that are in place
• Display a strong knowledge of compliance management such as licensing, risk assessments and health & safety procedures

Job description

Assistant Venue Manager – Sloans – Full Time (approx. 45 Hours p/w)

We believe life is about the experience and we have great benefits in place to make sure the experience starts with you:

• £34k - £36k, depending on experience + approx. £5k in tips, there is also the potential to earn bi-annual bonus'
• 100% of service charge goes to the team
• Free meal and unlimited non-alcoholic drinks on shift
• 50% off food and drink across itison venues with friends and family
• Private medical insurance
• Employee Assistance Programme to look after your mental wellbeing
• Complimentary tickets to itison major events
• 15% off at itison.com
• Taxi contribution for anyone working past 1am
• Enhanced Maternity & Paternity
• Team Incentives including Employee of the Month
• Two fully paid socials a year
• Fully funded external training courses
• Great work/life balance with a rota that can suit varied shift patterns
• Great opportunities to develop and progress

About The Role

As Assistant Venue Manager, you’ll lead the team to deliver consistently excellent customer service & experiences, across a varied offering, from day-to-day bistro and bar service, outdoor dining to 100-cover weddings, private dinners, and large-scale functions and internal events.

This is a hands-on leadership role where you’ll be responsible for one of Glasgow’s most unique venues, loved by locals and tourists alike, with a full programme of events and a high volume of sales.

You will support the Venue Manager to:

• Oversee the day-to-day venue operation across multiple service areas, leading from the front to deliver high-quality customer service, food and drink during busy services, weddings, events and private dining
• Manage a complex, high-volume operation, balancing the demands of the bar and bistro, outdoor spaces and large functions while maintaining consistency and standards
• Maintain exceptional organisation, with a strong focus on preparation, planning and forward-thinking to ensure seamless operations
• Train, coach and develop your team, building a positive, high-performing venue culture
• Demonstrate effective cost management showing a solid understanding of budgets, KPI’s and creating rotas whilst managing team cost
• Take responsibility for training the team & maintaining the high standards that are in place
• Display a strong knowledge of compliance management such as licensing, risk assessments and health & safety procedures

About The Venue

Our city's oldest bar & restaurant set over three stunning floors; a sold-out ceilidh every Friday night, weddings booked in to our Grand Ballroom through till 2028, an amazing weekly in-house event programme complete with cinema night, our own macaroni appreciation club (SMAC!) and a beautiful outdoor heated courtyard; Sloans has been at the centre of Glasgow life since 1797.

Loved by locals and tourists for centuries and with a refurbishment and new concept launching for the First Floor, Sloans is busier than ever and continuing to grow. We’re looking for an Assistant Venue Manager that is ready to rise to the challenge and help shape what comes next.

This role would suit someone in an existing AGM role, looking for an exciting change, or a strong/experienced Restaurant/Bar Manager looking for their next step up.

About You

At Sloans, our mission is to create memorable experiences for every guest and we’re looking for an Assistant Venue Manager who shares that passion and thrives in a dynamic, high-volume environment where no two days are the same.

We are looking for someone who:

• Is up for a challenge and ready to hit the ground running
• Is confident delivering consistent, high-quality customer service in a high-volume environment, including 100-cover weddings, private dinners, and large-scale functions.
• Leads by example, communicates clearly and builds strong relationships within their team.
• Is reliable, hardworking and flexible, with a practical, hands-on approach to venue leadership.
• Has a mature and caring approach to team management but has a no-nonsense approach to dealing with issues.
• Pays close attention to detail and is comfortable following processes and paperwork, from rotas, to ordering and KPI management. Full training on systems will be provided.