Duty Manager

Itison; Glasgow; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Free meal on shift

Service charge bonus to the team

50% off food & drinks for family &

Taxi contribution after 1am

Employee Assistance Programme

Tickets to major events

Job summary

itison is seeking a Duty Manager for Sloans in Glasgow to support the GM & AGM in delivering top service on the bar, floor, and events. You will help run day-to-day operations, including opening and closing procedures, and work closely with the kitchen to keep service smooth and efficient.

The role offers variable hours up to full-time, with a suite of benefits and opportunities to progress within the company as the venue remains active and busy with events in Glasgow.

Qualifications

• Minimum of 1 year supervisory/duty manager experience in a high volume, fast-paced venue.
• Experience in events environment is a bonus.
• Excellent organisation skills and the ability to prioritise.

Responsibilities

• Support GM & AGM to lead the team and deliver great service on the bar, the floor and at events.
• Assist the management team with day-to-day operations, including opening/closing procedures.
• Coordinate with the kitchen to ensure smooth service across venues and events.

Skills

Leadership

Teamwork

Communication

Organisational skills

Job description

Sloans - Duty Manager - Variable Hours (up to full-time hours available)

We believe life is about the experience and we have great benefits in place to make sure the experience starts with you:

• £16.13average earnings (£14.13p/h + £2 p/h average service charge)
• 100% of service charge goes to the team
• Free meal and unlimited non-alcoholic drinks on shift
• 50% off food and drink across itison venues with friends and family
• Employee Assistance Programme to look after your mental wellbeing
• Complimentary tickets to itison major events
• 15% off at itison.com
• Taxi contribution for anyone working past 1am
• Team Incentives including Employee of the Month
• Two fully paid socials a year
• Fully funded external training courses
• Great opportunities to develop and progress

About the Role

At itison venues, our main mission is to bring great experiences to all of our customers and we are looking for people who are just as passionate about doing this as we are!

You'll support the GM & AGM to lead the team to deliver the best service possible to our customers on the bar, the floor and at all of our incredible events!

As Duty Manager, you will assist the Management Team is running the day to day operation of the venue including opening/closing procedures & working with the kitchen to ensure the smooth running of service.

You'll be led by an experienced management team alongside a team of passionate and confident individuals, made up of team members on the floor & behind the bar.

About the Venue

Our city's oldest bar & restaurant set over three stunning floors; a sold-out ceilidh every Friday night, weddings booked in to our Grand Ballroom through till 2027, an amazing weekly in-house event programme complete with cinema night, our own macaroni appreciation club (SMAC!) and a beautiful outdoor heated courtyard; Sloans has been at the centre of Glasgow life since 1797.

Loved by locals and tourists for centuries, Sloans is looking for an exceptional Duty Manager to keep traditions going and introduce some new ones!

About You

If you are looking for variety and love being busy – you're in the right place! We are looking for people who have a genuine passion for food & drink and giving the best service to our customers.

We are looking for someone who has a minimum of 1 year supervisory/duty manager experience in a similar high volume, fast paced venue – it's a bonus if you have worked in an events environment! There is lots going on at Sloans, therefore we need someone who has excellent organisation skills and the ability to prioritise well.

You will have a positive, can-do attitude, excellent communication skills and enjoy working as part of a team.