Hotel Assistant General Manager - Birmingham, AL Area

Kaizen Lab Inc.; Birmingham; On-site; GBP 28,000 - 40,000; Full time

Job summary

RAM Hotels is seeking an Assistant General Manager to oversee daily hotel operations in Birmingham. The successful candidate will provide support to the General Manager, manage front desk and housekeeping teams, and ensure exceptional guest service standards while promoting operational efficiency. This role is ideal for someone with a background in hospitality management, eager to advance their career in a dynamic environment that values service and teamwork.

Benefits

Comprehensive health benefit packages

Vacation time

Quarterly bonuses

401K

Qualifications

• Minimum 2 years’ experience in Customer Service.
• Knowledge of laws, ordinances, and hotel operations.
• Ability to delegate and direct team activities.

Responsibilities

• Coordinate daily activities and hotel personnel.
• Assist GM in hiring, training, and performance reviews.
• Ensure adherence to hotel policies and guest service standards.

Skills

Customer Service

Communication

Delegation

Flexibility

Problem Solving

Education

Bachelor’s degree in Hospitality Management or similar

Job description

Who AreWe?

RAM Hotels –a dynamic, thriving, innovative hotel management company headquartered inColumbus, Georgia. Over the last fewyears, we have quietly and steadfastly taken our place as a leader in thehospitality industry of corporate America; while serving some of the mostwell-known midscale hotel brands in key markets throughout the Alabama andGeorgia region. We strive to meet ourguests demands while continuously changing the perception of the hospitalityindustry. When you join RAM Hotels, youdo more than simply switch companies to advance your career, you become part ofthe RAM Hotels family!

POSITION: Assistant General Manager

JOBSUMMARY

The Assistant General Manager will coordinate the daily activitiesof the property and the hotel personnel as directed. He/she will provide support to the GeneralManager and assume the responsibilities of the General Manager in theirabsence. The AGM will collaborate with the GM to improve our level of service andenhance profitability of our hotel. (S)he will assist in the training of newteam members and oversee the day-to-day operations of the front desk team, aswell as housekeeping.

JOBRESPONSIBILITIES

• Assign duties to staffand observe performance to ensure adherence to hotel policies andestablished operating procedures.
• Provide training tostaff, including job specific, safety and security content.
• Assist with the hiringand onboarding process.
• Review team memberperformance and work with the GM to conduct performance reviews anddisciplinary warnings.
• Maintain accuraterecords, including deposits, PM’s, Deep Cleans, guest requests,complaints, etc.
• Adhere to all companyand brand standard operating procedures.
• Review and respond toguest requests and/or complaints.
• Assumes the role ofGM, in his/her absence.
• Is available and ableto report to the property at a moment’s notice.
• Primarily works the3pm – 11pm shift, and covers shifts as needed and determined by theGeneral Manager
• Maintains guest service as the driving philosophy ofthe hotel.
• Personally, demonstrates a commitment to guestservice by responding promptly to guests' needs with an interest andconcern in satisfying every guest.
• Ensures hotel staff, including all new hires aretrained to meet service standards.
• Develops added-value customer service programsregarding housekeeping services.
• Can communicate to guests about hotel promotions,local attractions, and points of interest.
• Empowers hotel staff to deliver great guest serviceby encouraging responsiveness to guests' needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute tothe delivery of consistent guest service.
• Engage every guest inconversation and recognition
• Resolve any guestissue immediately
• Promote the hotel bydemonstrating high level of positive attitude and energy to serve ourguests
• Take proactive approaches when dealing withguest concerns
• Always extend professionalism and courtesy toguests
• Become involved in thecommunity and/or government affairs.
• Other duties asassigned.

PROFESSIONALEXPERIENCE

·Bachelor’sdegree inHospitality Management orsimilar degree or an equivalentcombination of education and experience

·Hoteloperations experience to includeknowledge of all applicable laws,ordinances, regulations, andrequirements offederal, state, andmunicipal authority

·Minimum2 years’ experience in Customer Service

REQUIRED SKILLS

·Ability to work in a fast-paced environment

·Must be flexible to work varied schedules

·Ability to delegate and direct the activities ofthe team to ensure efficient operation

·Excellent written and oral communication skills

·Must have the physical ability to walk, bend, andstand for long time periods

·Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS

·Ability to express compassion while remainingcomposed; ability to remain calm and focused while working under pressure

·Promote the property by demonstrating a“top-notch” attitude toward our guests which includes anticipating the guestsneeds – be proactive

·Ensure that you are always a positiverepresentation of the property; embrace and respect diversity andmulti-cultural environments

BENEFITS

RAM Hotels hires the best people, we workextremely hard to provide benefits that make work-life balance that much moreenjoyable. As a leader in the hospitality industry; we promoteadvancement opportunities, we offer our eligible employeescomprehensive health benefit packages for you and your family, vacation time,quarterly bonuses, 401K, andother additional perks being an employee of RAM Hotels.

RAM Hotels is an EqualOpportunity/Affirmation Action employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, national origin, disability, or protected veteran status.