Assistant General Manager – Lead Service & Ops (Leisure)

Love Recruitment; Acton; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Bonus

Job summary

Love Recruitment is seeking an Assistant General Manager to lead operations at their Acton, West London site. You will steer service, sales and daily operations, ensuring a best-in-class guest experience and a safe, welcoming environment for staff and visitors.

This fast-paced, hands-on leadership role requires a natural leader with excellent communication skills, a focus on customer service, and the ability to manage a multi‑faceted leisure operation across a seven‑day rota, including evenings

Qualifications

• Experience as an Assistant Manager or Operations Manager in a fast-moving, customer-facing business.
• Leadership style with a hands-on approach and excellent communication.
• Customer focus with a genuine passion for service and safety.

Responsibilities

• Take overall responsibility for the day-to-day running of the site, ensuring smooth operations across the business.
• Lead, coach and motivate a team, driving performance across service, sales and operations.
• Champion a safe environment for staff and guests, embedding strong health and safety practices.

Skills

Leadership

Customer service

Team management

Health & safety

Operations

Job description

Love Recruitment is seeking an Assistant General Manager to lead operations at their Acton, West London site. You will steer service, sales and daily operations, ensuring a best-in-class guest experience and a safe, welcoming environment for staff and visitors.

This fast-paced, hands-on leadership role requires a natural leader with excellent communication skills, a focus on customer service, and the ability to manage a multi‑faceted leisure operation across a seven‑day rota, including evenings