Assistant Manager

Flow Sports Personnel Ltd; High Wycombe; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Salary plus monthly bonus scheme

40-hour contract

Additional pay for extra shifts

Centre profits bonus (half yearly)

50% off food while working

Optional pension plan

28 days holiday

Length of service extra holidays

One in four weekends off

Ongoing training and fast track career

Monthly bowling/golf vouchers

30% discount on food/drink for you and

Employee Assistance Programme (EAP)

Job summary

Flow Sports Personnel Ltd seeks an Assistant Manager for a fast-paced leisure operation. You will coach and mentor the team, maintain the centre’s high standards, and be hands-on across all areas of the busy site. You will back the General Manager in back-of-house duties and run an exceptional front-of-house operation.

You will drive financial targets and service standards, with a strong focus on customer experience and team development in a lively environment.

Qualifications

• A minimum of twelve months' management experience in a fast paced, customer-facing environment.
• Passion for customer service and ability to inspire large teams.
• Willingness to work nights and weekends; ambitious for success.

Responsibilities

• Coaching and mentoring the team on shift and ensuring best standards.
• Hands-on across all areas of the busy centre and safe, fun environment.
• Support the General Manager with back of house duties and front of house operations.
• Deliver financial targets and service standards.

Skills

Management experience

Customer service

Team leadership

Night and weekend work

Ambition for success

Job description

Are you a highly motivated and ambitious manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

Role Profile

As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry.

The role is varied, exciting and challenging.

Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers.

You will be hands on across all areas of the busy centre.

Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business.

You will support the General Manager with back of house duties, as well as running an exceptional operation front of house.

You will be responsible for delivering financial targets and service standards.

To be successful you should have:

• a minimum of twelve months' management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
• be passionate about customer service
• evidence of inspiring and developing large teams
• be willing to work nights and weekends
• have ambition for success

Join our client as an Assistant Manager, in return you'll get:

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40-hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our clients Employee Assistance Programme (EAP) for you and your family
• well-being training to support you in the workplace
• opportunity to join the healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo's when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend