Assistant Front Office Manager – Maternity Cover

Hotel Co 51 UK; Inverness; In loco; GBP 29.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Pension scheme

Twenty eight holidays

Descrizione del lavoro

AC Hotel by Marriott Inverness seeks a proactive Assistant Front Office Manager to lead daily Front Desk operations and a Reception team. You will ensure smooth check-in/out, guest satisfaction, and upsell opportunities, while coordinating with other departments to maintain Marriott standards.

The role requires flexible shifts 7 days a week, delivering exceptional guest experiences and supporting the Front Office Manager in managing staff and daily duties.

Competenze

• Experience in front office or reception roles at a hotel.
• Ability to manage day-to-day operations and staff on shift.
• Strong guest-service focus with proactive problem solving.

Mansioni

• Oversee day-to-day Front Office operations.
• Lead and support Receptionists; supervise check-in/out processes.
• Drive upsell of hotel services and facilities.
• Maintain high service standards and handle guest requests.

Conoscenze

Guest relations

Customer service

Team leadership

Front desk operations

Shift management

Strumenti

Front office software/ PMS

Descrizione del lavoro

AC Hotel by Marriott Inverness seeks a proactive Assistant Front Office Manager to lead daily Front Desk operations and a Reception team. You will ensure smooth check-in/out, guest satisfaction, and upsell opportunities, while coordinating with other departments to maintain Marriott standards.

The role requires flexible shifts 7 days a week, delivering exceptional guest experiences and supporting the Front Office Manager in managing staff and daily duties.