Assistant Front Office Manager - AC Hotel by Marriott Inverness

Hotel Co 51 UK; Inverness; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Pension scheme

Twenty eight holidays

Job summary

AC Hotel by Marriott Inverness seeks a proactive Assistant Front Office Manager to lead daily Front Desk operations and a Reception team. You will ensure smooth check-in/out, guest satisfaction, and upsell opportunities, while coordinating with other departments to maintain Marriott standards.

The role requires flexible shifts 7 days a week, delivering exceptional guest experiences and supporting the Front Office Manager in managing staff and daily duties.

Qualifications

• Experience in front office or reception roles at a hotel.
• Ability to manage day-to-day operations and staff on shift.
• Strong guest-service focus with proactive problem solving.

Responsibilities

• Oversee day-to-day Front Office operations.
• Lead and support Receptionists; supervise check-in/out processes.
• Drive upsell of hotel services and facilities.
• Maintain high service standards and handle guest requests.

Skills

Guest relations

Customer service

Team leadership

Front desk operations

Shift management

Tools

Front office software/ PMS

Job description

Assistant Front Office Manager - AC Hotel by Marriott Inverness

Maternity cover, immediate start

The Assistant Front Office Manager is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks and working closely with Front Office Manager. On a broader scale of Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine warm way at all times.

• Manage the day-to-day operation of Front Office
• Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
• Customer service, guest relations & creating positive guest experiences
• Ensure a consistent, high level of customer service and manage guest requests and service recoveryli>
• Supervise accurate and efficient reception operations including check in/out procedures
• Drive sales revenue and promote hotel services and facilities for up-selling opportunities
• Manage all bills & payments correctly
• Supporting other team members and management
• Ensure team members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire team members to meet and exceed standards
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
• Carry out Duty Manager shifts

BENEFITS FOR YOU!

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard by Marriott, Element by Westin and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 25+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets. The company’s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

About AC Hotels by Marriott includes over 155 design-led hotels in more than 27 countries and territories. At AC Hotels, every moment has been designed, refined, crafted, and considered to create a comfortable, elevated, and unobtrusive experience that lets guests maximize their travels. The brand focuses on details and experiences that genuinely matter to provide a seamless, intuitive experience that lets travelers live life by design, not by default. The hotels feature purposefully designed signature spaces, most notably the AC Lounge, which invite locals and travelers alike to collaborate in style during the day or enjoy handcrafted cocktails and tapas at night and the AC Kitchen, offering guests a European-inspired breakfast. The sophisticated AC Guest Rooms and public spaces feature sleek furnishings, curated artwork, and intuitive technology to inspire and connect guests. AC Hotels overthinks the guest’s stay, so they never have to, creating The Perfectly Precise Hotel experience. For more information, visit http://www.ac-hotels.com and follow along on Facebook, Twitter, and Instagram. AC Hotels is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.com.

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.