Assistant Front Office Manager

Accor Hotels; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a luxury hotel as an Assistant Front Office Manager, overseeing daily operations and ensuring exceptional guest experiences. This role involves leadership, communication, and a focus on high service standards in a prestigious setting.

Benefits

28 days holiday plus extra for service

Life Assurance

Enhanced sick pay

Free dry cleaning for uniform

Season ticket loans

Employee benefit card

Qualifications

• Experience in luxury hotel environment with high service standards.
• Ability to provide high levels of service under pressure.

Responsibilities

• Manage daily Front Office operations and guest interactions.
• Ensure exceptional operational standards at the front desk.

Skills

Attention to detail

Customer service

Team player

Time management

Tools

Technical skills

Computer skills

Job description

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure.Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffleswith one of the world’s most historic addresses.

This fine Grade II* Edwardian building has beentransformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, thelatest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom andevent space. Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections. At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

An exceptional opportunity presents itself for an Assistant Front Office Manager to be part of an iconic London Opening.

Reporting into Front Office Manager, you will provide the necessary guidance and leadership for managing the daily Front Office operations and delivering on this promise to our guests. Holding a discerning eye towards maintaining exceptional operational standards at the front desk and switchboard, this is a key role in the departmental structure. You will take great pride in ensuring our operation has a guest centred focus in everything that we do and foster a supportive and engaging environment for the Front Office team to provide this. As the Manager on Duty, the role requires a courteous and efficient manner in dealing with guest’s complaints and ensuring issues are adequately resolved in line with exceeding our guest’s expectations.

Specifically as the Assistant Front Office Manager:

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
• A wiliness and eagerness to contribute towards setting up pre-opening standards and objectives in line with the broader Raffles vision.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• Well developed technical and computer skills.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Who are we looking for?

• Attention to detail
• Previous experience within a luxury hotel industry
• Guest focus
• Team player
• Well-organised.

Additional Information

Why join our Raffles team?

• You will be offered a competitive salary
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
• Length of service awards for every year of service
• We offer Life Assurance to all our colleagues
• Enhanced sick pay
• Enhanced maternity, paternity and adoption pay
• Free dry cleaning for uniform and an allowance for personal items
• Season ticket loans and cycle to work scheme
• Colleague gifting to celebrate special occasions
• Paid days off to move house or give back time to a charity of your choice*
• Internal learning and development programmes tailored to you
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide
• Worldwide development opportunities across Accor’s extensive brand portfolio