Assistant Front Office Manager

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Front Office Manager to lead a dedicated team in delivering outstanding guest experiences. This role involves supporting the Front Office Manager, overseeing Reception and Guest Relations, and ensuring seamless operations across departments. You will be instrumental in training and developing your team while addressing guest concerns and driving sales. If you thrive in a dynamic environment and are committed to excellence, this opportunity is perfect for you. Join a company that values its employees and offers numerous benefits to enhance your career and work-life balance.

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Generous recommend a friend scheme

Apprenticeships and accredited qualifications

Retail discounts and cashback

Qualifications

• Proven experience in a similar hospitality environment.
• Strong leadership and coaching skills to develop team performance.

Responsibilities

• Support the Front Office Manager and manage Reception and Guest Relations.
• Deliver exceptional guest experiences while driving sales and managing budgets.

Skills

Interpersonal Skills

Time Management

Organizational Skills

Decision Making

Teamwork

Education

Experience in Hospitality Management

Accredited Qualifications up to Level 7

Job description

Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you support the Front Office team and to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Assistant Front Office Manager you will be able to demonstrate excellent leadership skills and a track record of delivering results through your people. You will support the Front Office Manager and help manage Reception, Guest Relations and Nights, and work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a world class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets and dealing with challenging guest issues, while coaching and mentoring your team.

What we look for

• Previous experience in similar environment
• Excellent interpersonal skills and ability to communicate effectively with customers, client and staff at all levels
• Experience of delivering training using company guidelines
• Good time management and organisational skills
• Ability to work well under pressure
• Ability to achieve and set standards and operate to performance
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated, able to make decisions and react to sudden changes in operation
• Ability to work effectively as part of a team

What's in it for you?

• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal