Assistant Front Office Manager

45 Park Lane; City of Westminster; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Complimentary stays

Discounts at Dorchester Collection

Roy al London Private Pension

Seasonal ticket loan

Training and Apprenticeships

Social events

Referral bonus £1000

Well-being support

Job summary

At 45 Park Lane, part of the Dorchester Collection, Duty Manager you will lead guest services with pride and ensure exceptional experiences in a 5* boutique setting in London. You'll learn from award-winning colleagues through our learning academy, upholding our values of passion, personality, respect, and creativity, and you’ll help shape memorable stays for every guest.

Join a culture recognised as a top workplace by The Sunday Times and benefit from industry-leading development, a

Qualifications

• Previous experience in a 5* hotel as a Duty Manager.
• Strong verbal communication and well-presented appearance.
• Passion for the role and the team with unique personality.
• Strong problem solving skills.
• Ability to handle guest complaints calmly and professionally.
• Positive and enthusiastic attitude.
• Opera and Microsoft knowledge.

Responsibilities

• Lead and inspire the Host team to deliver the best guest experience.
• Utilise London knowledge and relationships to provide personalised concierge services.
• Live the hotel values and bring them to life in daily operations.

Skills

5* hotel experience

Leadership

Guest service

Communication

Problem solving

Guest relations

Tools

Opera

Microsoft Office

Job description

Join us as a Duty Manager at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Duty Manager, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As Duty Manager, you'll love what you do and take pride in taking care of our guests:

• You will be reporting to the Reception Manager and will be responsible guiding and inspiring the Host team to ensure our guests receive nothing but the best experience.
• You'll have experience working in boutique hotels, delivering unique, tailored and personalised experiences to guest’s concierge services, therefore you will have the ultimate London knowledge and well-established relationships that will offer our guests the very best of what should have their notice.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each day. As a Duty Manager you’ll have the opportunity to bring these to life and continue to create our legacy.

The items shared are the essence of a day in the life of our Duty Manager, but we will make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Previous experiencein a 5* hotel as a Duty Manager
• Strong verbal communication skills and be well presented
• Passion to the role and the team and unique personality
• Strong problem solving skills
• Ability to deal with guest complaints calmly and professionally
• Positive and enthusiastic attitude
• Opera and Microsoft knowledge

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discountswith ourhotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustmentsto how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.