Event Operations Assistant Manager

The Dorchester; Greater London; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Complimentary Stays

Discounts with our hotels

Employee Perks

Training and Development

Social Events

Referral Bonus

Well-being Support

Job summary

The Dorchester is recruiting an Events Operation Assistant Manager to join our luxury hotel team in London. You will oversee the smooth delivery of group, social, banquet and F&B events, leading and motivating the Banquet team to deliver a 5-star experience for every guest.

You'll bring prior assistant manager experience in a high-end spa or hotel operation, embody our values of passion, respect and creativity, and enjoy our award-winning learning academy and generous employee perks.

Qualifications

• Previous experience as an assistant manager in a luxury hotel or high-end spa operation is preferred.
• Strong communication and guest-service focus is essential.
• Ability to lead a team and manage multiple events concurrently.

Responsibilities

• Oversee the smooth operation of group, social, banquet and F&B events, leading and motivating the Banquet team to deliver a 5-star guest experience.
• Adapt to challenges during events to meet guests' special requests and ensure service excellence.

Job description

Join us as an Events Operation Assistant Manager
at The
Dorchester, recognised as one of ‘The Sunday Times Top 10 Best
Places to Work for’ in 2024-2026 and ‘Hotel of the year – London’ at the 2024
AA Hospitality Awards. We continually strive to build and nurture a culture
where inclusiveness is part of our DNA, reflected in our values of passion,
personality, respect, working together, and creativity. We believe that a
variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the
absolute best people in the industry. When you join us as Events Operation
Assistant Manager, you start a unique opportunity to become celebrated as
the very best in your field. You'll learn not only from your fellow Legends,
but also through our award-winning learning academy, so that you can achieve
the highest standards of craft, service, and leadership and become a legend in
your own story.

What you'll do

As an Events Operation Assistant Manager, you’ll love what you do and take pride in taking care of our guests:

• You will ensure the smooth operation and service
  of all group, social, banquet and planned food and beverage events to
  ensure our guests receive nothing but the best experience. This will
  include managing, leading and motivating the Banquet team, continually
  improving service & operational systems, and ensuring the event spaces
  and environment are consistent with a 5-star establishment in order to
  meet & exceed guest expectations and maximize business growth.
• You’ll also show flexibility and creativity in
  dealing with challenges that may arise during the day, to ensure that we
  meet our guest’s special requests

The items shared are the essence of a day in the life of our Events Operation Assistant Manager, but we will make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Previous experience as an assistant manager in
  /five-star spa operation, preferably within a hotel
• Our values of, Passion, Personality, Respect,
  Working Together and Creativity guide us each day and every day. As
  an Events Operations Assistant Manager you'll have the opportunity to
  bring these to life and continue to create our legacy.
• Communication is what keeps our departments
  running perfectly. You will have great communication skills with a strong
  customer service ethic.
• English is the primary language used in our
  hotel. You will comfortably communicate in this language.

What you'll get

• Complimentary Stays: Enjoy
  complimentary stays with breakfast at Dorchester Collection Hotels every
  year.
• Discounts with ourhotels, and benefit from discounts at various high street and online
  shops
• Employee Perks: Enrol
  from day 1 into the Royal London Private Pension scheme (we contribute 8%
  towards your pension); Benefit from seasonal ticket loan, rental deposit
  scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance
  in your career by accessing various apprenticeships from Level 2 to
  Hospitality Degree Level 5. We partner with outstanding nationally
  recognised Apprenticeship providers.
• Social Events:
  Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a
  £1000 bonus when you recommend a friend.
• Well-being Support: Access
  immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail]
so that we can discuss how we can support you through this process.