Area Guest Intelligence Manager

The Dorchester; City of Westminster; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Complimentary Stays

Discounts on hotels

Employee Pension

Training & Apprenticeships

Social Events

Referral Bonus

Well-being Support

Job summary

The Dorchester is seeking an Area Guest Intelligence Manager in London. You will drive guest-centric operations through strategic Nexus system usage, coach Nexus Champions, and lead system configurations for hotel-wide projects.

You will collaborate with IT, department heads, and the Global Guest Intelligence community to deliver high standards of craft, service, and leadership. Join a culture that values inclusivity and career development, with access to our learning academy and a comprehensive

Qualifications

• Ability to lead and influence change at all levels of the organisation.
• Ability to understand and learn new technologies.
• Project and process management skills.
• Detailed-oriented and analytical.
• Confident in training groups of employees at any level of seniority.
• Manage multiple projects and responsibilities effectively.
• Fully understand the operation of hotels.
• Strong written and verbal communication skills.

Responsibilities

• Drive strategic system understanding to accomplish guest-centric operations with Nexus.
• Provide local and regional coaching and training to Nexus Champions and new starters.
• Lead, test, and manage system configurations; maintain data protection adherence and Nexus projects.
• Collaborate with Performance Improvement Manager, IT, HODs and Global Guest Intelligence community.

Skills

Leadership

Learn new technologies

Project management

Detail-oriented

Training groups

Multi-project management

Hotel operations

Written and verbal communication

Job description

Join us as an Area Guest Intelligence Manager at The Dorchester, recognised as one of 'The Sunday Times Top 10 Best Places to Work for' in 2024-2026 and 'Hotel of the Year - London' at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Area Guest Intelligence Manager, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As Area Guest Intelligence Manager, you'll love what you do and take pride in taking care of our guests:

• As our Area Guest Intelligence Manager you will be responsible to drive strategic system understanding to accomplish guest centric operations. You will ensure our internal system, Nexus is used correctly and provide business process direction, and recommendations for more effective system utilisation.
• You will be responsible for providing local and regional coaching and training to Nexus Champions and new starters.
• You will lead, drive and test new systems configurations, maintain the systems cleanliness and ensure all data protection legislations are followed and lead all hotel Nexus related projects.
• As our Area Guest Intelligence Manager you will work closely with our Performance Improvement Manager, IT team, HODs and Global Guest Intelligence community.

The items shared are the essence of a day in the life of our Area Guest Intelligence Manager, but we will make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Ability to lead and influence change at all levels of the organisation
• Ability to understand and learn new technologies
• Project and process management skills
• Detailed-oriented and analytical
• Confident in training small or large groups of employees at any level of seniority
• Manage multiple projects and responsibilities effectively
• Fully understand the operation of hotels
• Strong written and verbal communication skills

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with ourhotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.

Compensation: Competitive salary