Duty Manager

The Sirius Hotel Group Ltd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Annual salary reviews

Bonus incentives

Free overnight stays for new team

Discounted hotel rates for self & 가족

Perkbox membership

Job summary

The Resident Victoria in London is seeking a Duty Manager to lead the Front of House team, ensuring smooth guest flow and exceptional service at the hotel’s reception. You will be the first point of contact for arrivals, departures and guest queries, providing a warm, professional experience throughout every stay.

You will also support management with staff training, health and safety compliance, and maintaining our high standards of service across all shifts.

Qualifications

• Experience in a guest service environment.
• Excellent communication and guest interaction skills.
• Ability to lead a Front of House team and manage shifts.

Responsibilities

• Lead the Front of House team to efficiently manage front desk tasks; be the first point of contact for arrivals, departures and guest interactions; monitor guest satisfaction and oversee the building and all guests and team members during shifts.
• Support hotel management to ensure staff are trained and compliant with Health and Safety requirements and uphold Standards of Excellence.

Skills

Communication skills

Friendly & professional service

Problem solving

Team leadership

Motivated & positive attitude

Flexibility & prioritisation

IT skills

Guest service experience

Tools

Front desk software

Job description

The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city.

Reputation is at the centre of everything we do and our hotels have an impressive track record for guest satisfaction.

We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus.

We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.

As our next Duty Manager at The Resident Victoria:

• You will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.
• Your role is to lead the Front of House team to efficiently process administration of the front desk tasks. You will be the first point of contact for arrivals, departures, and guest interaction, monitor guest satisfaction and take charge of the building and all guests and team members during the shift, as required by the hotel management.
• You will support hotel management to ensure that all team members are fully trained and compliant with Health and Safety requirements, whilst ensuring that Standards of Excellence are followed at all times.

As our next Duty Manager you will have:

• Have great communication skills
• Have a friendly & professional service style
• Be a problem solver with a can-do attitude
• Be a team player with the ability to work independently
• Be motivated, positive and eager to learn
• Be flexible and adaptable with the ability to prioritise
• Have good IT skills
• Have experience in a guest service environment

Why work for us as a Duty Manager?

We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work.

These include:

• Competitive Salary and Annual Salary Reviews
• Bonus Incentives
• Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
• Wellbeing Programme supporting mental, physical and financial health
• Employee Assistance Programme
• Cycle to Work Scheme
• Free overnight stay for new team members
• Discounted rates for yourself, friends & family at our hotels
• Freebies and Discounts with free membership to Perkbox
• Refer a Friend Bonus of £100
• Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
• Online Community to share news and celebrate successes
• Salary Sacrifice Scheme
• Weekly fruit baskets for the whole team
• Any many more…!

Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.