Assistant Front of House Manager

Pan Pacific London; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel in London is seeking an Assistant Front of House Manager to oversee operations and enhance guest experiences. Key responsibilities include managing the reception team, resolving guest issues, and supporting the Front of House Manager on various projects. Applicants should possess strong leadership skills and a proactive, guest-focused approach. A passion for excellence and attention to detail will be crucial in this role.

Benefits

Access to Mental Health First Aiders

Extra day off for birthday

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Enhanced Maternity and Paternity Policies

Eye Care Voucher Scheme

Flexible Work Policy

Complimentary dry cleaning for uniforms

Career Progression and internal development

50% Discount on Food and 25% Discounts on Beverage

Two fully paid Study Days per year

Two fully paid Volunteer Days per year

Discounts with local eateries

Qualifications

• Proven experience in hospitality roles.
• Ability to manage complaints and resolve issues effectively.
• Strong leadership and communication skills.

Responsibilities

• Oversee all areas of Front of House operations.
• Evaluate staffing needs and manage recruitment.
• Lead departmental meetings and represent the department.
• Support operational challenges and improve guest experience.

Skills

Guest-focused approach

Empathy and professionalism

Calm under pressure

Attention to detail

Job description

WHO ARE WE

Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service. Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments. At Pan Pacific London, luxury meets excellence and we invite you to be part of it.

ABOUT YOU

We’re on the looking for a passionate and guest-focused Assistant Front of House Manager to become a valued part of our outstanding Reception team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity. If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

ABOUT THE ROLE

Reporting to the Front of House Manager, this role oversees all areas of Front of House (Reception, Service One, Guest Relations and Concierge) and extends support to sub‑department leaders with managing the daily operation and working on projects to improve and enhance the guest experience. Having a thorough knowledge of all sub‑departments and working with leaders on a daily basis to attend to any operational challenges or personnel issues, you will play a key role as Assistant Front of House Manager, delivering exceptional personalised experiences for every guest.

Your responsibilities will include, but are not limited to:

• Overseeing recruitment and continually evaluating the staffing needs of the department.
• Monitoring incentives and payroll for the department.
• Working on projects with the Front of House Manager to streamline the operation and improve the guest experience.
• Acting as senior contact within the hotel for managing complaints and working closely with the Executive Office to resolve guest issues.
• Representing the department at daily meetings and leading meetings within Front of House.
• Assisting front of house in all areas when necessary to support the operation, assuming Duty Manager responsibilities.

YOUR BENEFITS

As a company, we take pride in our close‑knit culture, commitment to development, and focus on wellbeing. Here’s what we offer:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel‑wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe—including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

JOIN OUR FAMILY IN THE HEART OF THE CITY

Pan Pacific London, a Forbes Travel Guide Five‑Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality
• Forbes Five‑Star Rating | 2022/2023
• Forbes Five‑Star Rating | 2023/2024
• Forbes Five‑Star Rating | 2024/2025
• Forbes Four‑Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four‑Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Please note: All applicants for the role of Assistant Front of House Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.