Assistant Facilities Manager

IWFM; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Venn Group, on behalf of a leading higher education institution in Central London, seeks an Assistant Facilities Operations Manager to lead Soft FM across a multi-site university estate. You will oversee Front of House, Cleaning, Portering, Waste, Grounds and Catering, while managing contractors and SLAs.

You will build strong stakeholder relationships, support H&S standards, and deputise for the Operations Manager.

Qualifications

• Experience managing Facilities Management or Soft FM in a complex environment.
• Proven people management experience and staff development.
• Strong contract management and supplier performance monitoring.
• Excellent stakeholder engagement and communication skills.
• Budget management and operational planning experience.
• Strong problem-solving and decision-making in fast-paced environments.
• Customer-focused approach and commitment to delivering high-quality services.

Responsibilities

• Lead day-to-day Soft FM services including Front of House, Cleaning, Portering, Waste, Grounds, Catering.
• Manage contractors and service providers, monitor KPIs and SLAs.
• Build strong relationships with stakeholders across the university.
• Support compliance, health and safety standards and campus service excellence.
• Deputise for the Facilities Operations Manager and participate in the Duty Manager rota.
• Drive continuous improvement initiatives to enhance the campus experience.

Skills

Soft FM leadership

People management

Contract management

Stakeholder engagement

Budget management

Operational planning

Problem solving

Customer focus

Job description

Assistant Facilities Operations Manager - Central London - Competitive Salary

Venn Group's specialist Estates & Facilities recruitment team is recruiting for an Assistant Facilities Operations Manager on behalf of a leading higher education institution in Central London. This permanent opportunity offers the chance to lead diverse Soft FM services across a multi-site university estate and directly influence the experience of students, staff and visitors.

The role

• Leading the day-to-day delivery of Soft FM services including Front of House, Cleaning, Portering, Waste Management, Grounds Maintenance and Catering
• Managing contractors and service providers, monitoring KPIs and SLAs to ensure high-quality service delivery
• Building strong relationships with stakeholders across the university and acting as a key point of contact for operational matters
• Supporting operational compliance, health and safety standards, and campus service excellence
• Deputising for the Facilities Operations Manager and participating in a Duty Manager rota
• Driving continuous improvement initiatives and identifying opportunities to enhance the campus experience

About you

• Experience managing Facilities Management or Soft FM services within a complex operational environment
• Proven people management experience, including team leadership, performance management and staff development
• Strong contract management and supplier performance monitoring experience
• Excellent stakeholder engagement, communication and relationship-building skills
• Budget management and operational planning experience
• Strong problem-solving skills with the ability to make sound decisions in a fast-paced environment
• Customer-focused approach with a commitment to delivering high-quality services

Key details

• Salary: Competitive
• Location: Central London
• Contract: Permanent
• Start: ASAP

Why consider this role?

• Opportunity to lead facilities operations across a prestigious London university estate
• Exposure to a diverse and complex multi-site environment with excellent career development opportunities
• Play a key role in enhancing the experience of students, staff and visitors while driving service improvements