Campus Facilities Operations Lead – Soft FM & Services

Venn Group; City Of London; In loco; GBP 52.000 - 64.000; Tempo pieno

Descrizione del lavoro

Venn Group is recruiting on behalf of a leading higher education institution in Central London for an Assistant Facilities Operations Manager. You will lead day-to-day Soft FM services across a multi-site university estate, influencing the experience of students, staff and visitors.

Reporting to the Facilities Operations Manager, you will manage contractors, monitor KPIs and SLAs, engage stakeholders, and drive continuous service improvements while ensuring health & safety compliance and

Competenze

• Experience managing Facilities Management or Soft FM services in complex environments.
• Proven people management, performance management and staff development.
• Strong contract management and supplier performance monitoring.
• Excellent stakeholder engagement and communication skills.
• Budgt management and operational planning experience.
• Customer-focused with a commitment to service quality.

Mansioni

• Lead day-to-day delivery of Soft FM services (Front of House, Cleaning, Portering, Waste, Grounds, Catering).
• Manage contractors and service providers; monitor KPIs and SLAs for quality delivery.
• Build relationships with university stakeholders; be point of contact for operations.
• Support regulatory compliance, health and safety, and service excellence.
• Deputise for Facilities Operations Manager and participate in Duty Manager rota.
• Drive continuous improvement to enhance the campus experience.

Conoscenze

Facilities Management

People management

Contract management

Stakeholder engagement

Budgeting & planning

Problem solving

Customer focus

Descrizione del lavoro

Venn Group is recruiting on behalf of a leading higher education institution in Central London for an Assistant Facilities Operations Manager. You will lead day-to-day Soft FM services across a multi-site university estate, influencing the experience of students, staff and visitors.

Reporting to the Facilities Operations Manager, you will manage contractors, monitor KPIs and SLAs, engage stakeholders, and drive continuous service improvements while ensuring health & safety compliance and