Assistant Facilities Operations Manager

IWFM; Greater London; Hybrid; GBP 43,000 - 48,000; Full time

Benefits offered by this job

Generous pension scheme

30 days annual leave

Excellent career development

Job summary

IWFM is seeking an Assistant Facilities Operations Manager to lead soft FM teams across a complex, campus-based estate in the City of London. The role is hands-on, with responsibility for service delivery, contractor performance, and continuous improvement.

The successful candidate will manage budgets, drive efficiencies, and ensure H&S and compliance. On-site work only, 43k–48k salary, 30 days leave, generous pension, and clear career progression.

Qualifications

• Experience in Facilities Management or Soft FM operations.
• Proven ability to monitor KPIs, SLAs and performance.
• Experience managing budgets and driving efficiencies.

Responsibilities

• Lead and develop Facilities teams across Soft FM services.
• Ensure services are delivered to agreed standards, KPIs and SLAs.
• Manage contractor and supplier performance with regular reviews.
• Build strong relationships with internal stakeholders and respond to operational requirements.
• Drive continuous improvement through service inspections and performance monitoring.
• Support budget management and value for money across services.
• Champion health, safety and compliance.
• Deputise for the Facilities Operations Manager when required.
• Participate in operational Duty Manager rota for campus operations/events.

Skills

Leadership

Facilities Management

Stakeholder engagement

Budget management

Service delivery

Job description

This is a fantastic Assistant Facilities Operations Manager opportunity for an experienced professional to join a large, complex and highly visible organisation, playing a key role in customer–focused facilities services across multiple campus locations in the City of London. This is a hands–on leadership role offering significant scope to influence service delivery, continuous improvement and develop a career within a sizeable education and training estate.

Client Details

Our client, based centrally in the City of London, is a well–established and highly respected organisation with a large operational footprint and a reputation for excellence. Managing a diverse estate and serving a broad community of stakeholders, they are committed to delivering first–class facilities services that support education and training, innovation and organisational success.

Description

The Assistant Facilities Operations Manager will:

• Lead and develop Facilities teams across a range of Soft FM services (Front of House, Reception, Cleaning, Grounds, Waste, Portering, Catering and Campus Support operations).
• Ensure services are delivered to agreed standards, KPIs and SLAs.
• Manage contractor and supplier performance, conducting regular reviews and audits.
• Build strong relationships with internal stakeholders and respond proactively to operational requirements.
• Conduct service inspections and performance monitoring to drive continuous improvement.
• Support the management of budgets and ensure value for money across services.
• Champion health, safety and compliance across all areas of responsibility.
• Deputise for the Facilities Operations Manager when required.
• Participate in an operational Duty Manager rota and support critical campus operations and events.

Profile

The successful Assistant Facilities Operations Manager candidate will be:

• Highly self–motivated, energetic and customer–centric.
• A visible and engaging leader who leads by example.
• Practical, hands–on and comfortable operating within a busy campus environment.
• Highly mobile and capable of managing services across multiple locations.
• Experienced in Facilities Management or Soft FM operations within Higher Education, Private Sector or Healthcare environments.
• Skilled in managing teams, supplier relationships and service contracts.
• Experienced in monitoring KPIs, SLAs and operational performance.
• Strong in stakeholder engagement, communication and influencing.
• Commercially aware with experience managing budgets and driving efficiencies.
• Organised, resilient and capable of managing competing priorities.
• Committed to continuous improvement and service excellence.
• Able to work onsite in the City of London (no hybrid working).

Job Offer

The role of Assistant Facilities Operations Manager benefits from:

• Salary of 43,000 to 48,000 dependant on the level of experience.
• Generous pension scheme.
• 30 days annual leave, plus bank holidays and closure days.
• Excellent career development opportunities.