Assistant Facilities Operations Manager — Central London

Venn Group; Greater London; On-site; GBP 55,000 - 70,000; Full time

Job summary

Venn Group’s specialist Estates & Facilities recruitment team is seeking an Assistant Facilities Operations Manager for a leading higher education institution in Central London. The role oversees Soft FM services across a multi-site university estate, coordinating Front of House, Cleaning, Portering, Waste, Grounds, and Catering to enhance campus experience.

You will lead contractors, monitor KPIs/SLAs, engage stakeholders, support safety standards, and deputise for the Facilities Operations

Qualifications

• Experience managing Facilities Management or Soft FM services within a complex operational environment.
• Proven people management experience, including team leadership, performance management and staff development.
• Strong contract management and supplier performance monitoring experience.
• Excellent stakeholder engagement, communication and relationship-building skills.
• Budget management and operational planning experience.
• Strong problem-solving skills with the ability to make sound decisions in a fast-paced environment.
• Customer-focused approach with a commitment to delivering high-quality services.

Responsibilities

• Leading the day-to-day delivery of Soft FM services including Front of House, Cleaning, Portering, Waste Management, Grounds Maintenance and Catering.
• Managing contractors and service providers, monitoring KPIs and SLAs to ensure high-quality service delivery.
• Building strong relationships with stakeholders across the university and acting as a key point of contact for operational matters.
• Supporting operational compliance, health and safety standards, and campus service excellence.
• Deputising for the Facilities Operations Manager and participating in a Duty Manager rota.
• Driving continuous improvement initiatives and identifying opportunities to enhance the campus experience.

Skills

Soft FM mgmt

Stakeholder engagement

Budget management

Team leadership

Contract management

Supplier performance

Job description

Venn Group’s specialist Estates & Facilities recruitment team is seeking an Assistant Facilities Operations Manager for a leading higher education institution in Central London. The role oversees Soft FM services across a multi-site university estate, coordinating Front of House, Cleaning, Portering, Waste, Grounds, and Catering to enhance campus experience.

You will lead contractors, monitor KPIs/SLAs, engage stakeholders, support safety standards, and deputise for the Facilities Operations