Assistant Facilities Operations Manager

Islington Working; Greater London; Híbrido; GBP 42.000 - 56.000; Jornada completa

Descripción de la vacante

City St George's, University of London is seeking an ambitious Assistant Facilities Operations Manager to shape the daily experience across Clerkenwell and Moorgate campuses. You will lead high-performing teams and oversee soft FM services to deliver safe, welcoming environments for students, staff and visitors.

As part of the management team, you will deputise for the Facilities Operations Manager, drive service improvements, manage budgets and contracts, and collaborate with diverse

Formación

• Experience managing Facilities Management or Soft FM services in a complex operational environment
• Proven people management experience including performance management, absence management, coaching and staff development
• Strong contract management experience, including SLA and KPI monitoring
• Excellent communication, influencing and relationship-building skills
• Experience managing budgets and delivering services within financial constraints

Responsabilidades

• Lead Facilities Management services across multiple campus locations ensuring high-quality, customer-focused delivery
• Manage key service contracts, monitor SLAs and KPIs, and engage directly with senior stakeholders
• Deputise for the Facilities Operations Manager when required and participate in a Duty Manager rota to keep operations running smoothly

Conocimientos

Facilities Management

People management

Contract management

Communication

Budget management

Problem solving

Multitasking

Customer service

Descripción del empleo

Are you a dynamic Facilities Management professional who thrives in a fast-paced environment, loves leading high-performing teams, and takes pride in delivering exceptional service?

At City St George's, University of London , we're looking for an ambitious and customer-focused Assistant Facilities Operations Manager to help shape the daily experience of thousands of students, staff, visitors and partners across our vibrant Clerkenwell and Moorgate campuses .

This is not a traditional FM role. This is an opportunity to become a visible operational leader at the heart of a world-class university, influencing the quality, effectiveness and continuous improvement of facilities services that support teaching, learning, research and innovation every single day.

If you're passionate about people, service excellence, operational performance and creating outstanding environments, we'd love to hear from you.

Duties

As Assistant Facilities Operations Manager, you will play a pivotal role in delivering high-quality, customer-focused Facilities Management services across multiple campus locations.

You will lead teams, manage key service contracts, engage directly with senior stakeholders and drive operational excellence, ensuring our campuses remain safe, welcoming, compliant and fit for the future.

As a key member of the management team, you'll deputise for the Facilities Operations Manager when required and participate in a Duty Manager rota, making critical operational decisions that keep the University running smoothly.

• Experience managing Facilities Management or Soft FM services within a complex operational environment
• Proven people management experience including performance management, absence management, coaching and staff development
• Strong contract management experience, including SLA and KPI monitoring
• Excellent communication, influencing and relationship-building skills
• Experience managing budgets and delivering services within financial constraints
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities and respond effectively to changing operational demands
• Commitment to delivering high-quality, customer-focused services
• Experience of working collaboratively with diverse stakeholders and service users