Assistant Events Operations Manager

InterContinental Hotels Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Manchester is seeking an Assistant Events Operations Manager to join their team. This role includes delivering high-quality conference and banqueting services while ensuring operational standards are upheld. You will lead a dynamic team, collaborate across departments, and provide exceptional service to guests. The position offers a salary up to £32,000, along with a wide range of benefits including financial security and growth opportunities. Ideal for a service-driven individual with experience in the hospitality sector.

Benefits

Financial security

Growth and development

Colleague perks

Wellbeing support

Qualifications

• Previous experience in a similar role within a large conference and banqueting environment.
• Strong leadership and organizational skills, particularly in managing flexible teams.
• Proven ability to uphold brand standards and deliver exceptional guest experiences.
• Excellent communication and collaboration skills across departments.
• Experience in branded properties is a plus.

Responsibilities

• Assist in delivering the Conference & Banqueting strategy ensuring high standards.
• Support management of the C&B team and ensure adequate staffing coverage.
• Uphold IHG standards, providing training and guidance during the brand transition.
• Collaborate with other Food & Beverage managers for operational cohesion.
• Lead the team in the absence of the Head of Conference & Banqueting.

Skills

Service excellence

Team leadership

Organizational skills

Excellent communication

Flexibility in approach

Job description

Assistant Events Operations Manager - The Manchester Deansgate Hotel

Hotel: The Manchester Deansgate Hotel (MANDG), 303 Deansgate, M3 4LQ

The Manchester Deansgate Hotel is on the lookout for a dynamic Assistant Events Operations Manager to inspire and lead. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

As an Assistant Events Operations manager reporting into the Head of C&B, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …

• Assist in the delivery and execution of the Conference & Banqueting strategy, ensuring smooth operations and high standards across all events (we have function spaces for up to 600 seated and have a large number of business meetings throughout the weekdays)
• Support the management and organisation of the C&B team by ensuring adequate staffing coverage and effective coordination of a largely part-time team.
• Uphold IHG standards across all events while supporting the team through the transition to InterContinental - providing training and guidance where needed to ensure brand standards are consistently met.
• Collaborate closely with other Food & Beverage managers across the hotel to ensure alignment and cohesion across the wider F&B function.
• Lead the team in the absence with the guidance of the Head of Conference & Banqueting, maintaining high levels of service and operational efficiency.

We are searching for a true service superstar, someone who thrives in providing our Guests with an excellent service throughout their stay. In addition to this, we are looking for someone who has….

• Previous experience in a similar role within a large conference and banqueting environment – either as a team leader/supervisor or an assistant manager.
• Strong team leadership and organisational skills, particularly having experience with completing rotas in a largely part-time or flexible team.
• Proven ability to maintain brand standards and deliver exceptional guest experiences.
• Excellent communication and collaboration skills across multiple departments.
• Experience working within a branded property would be a bonus, as we are embarking on a transition to become an InterContinental branded 5 star property by 2027
• Passion for C&B and flexibility in approach to ensure you are adapting your time and approach to each individual clients needs

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive….

• Financial security – Up to £32,000.00 per annum, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

If you are looking to join an iconic and sophisticated Hotel….click apply today to see where this adventure could take you!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.