Assistant Director of Housing

Baird And Co Recruitment Ltd; Stafford; On-site; GBP 81,000; Full time

Job summary

A leading housing organization in the UK seeks an experienced Assistant Director of Housing to oversee Allocations, Income Management, and Customer Services. This full-time role involves leading teams to meet legal requirements and achieve performance targets. Ideal candidates will have senior housing management experience, strong leadership skills, and a commitment to service improvement. Benefits include annual leave, pension scheme, and discounts.

Benefits

27 days of annual leave

Defined benefit pension scheme

Health cash plan

Shopping and leisure discounts

Qualifications

• Experience managing a housing team at a senior level.
• Proven track record in delivering value for money.
• Ability to work flexibly and collaboratively.

Responsibilities

• Lead Customer Services, Allocations, and Income Services teams.
• Ensure services meet legal and regulatory requirements.
• Drive business change initiatives using data.

Skills

Leadership

Negotiation skills

Knowledge of housing regulations

Change management

Customer service ethos

Education

Degree-level qualification or significant relevant experience

Level 5 certificate in Housing or equivalent

Job description

The Opportunity

Avalon are proud to be partnering with the team at whg in their acquisition of a new Assistant Director of Housing who will be responsible for overseeing Allocations, Income Management, and Customer Services.

We are seeking an experienced and dedicated senior leader in housing to join the team as the Assistant Director of Housing. In this full-time, permanent role, you will lead our Customer Services, Allocations, and Income Services teams. You\'ll be responsible for ensuring that all services meet legal and regulatory requirements, achieve key performance indicators, and drive continuous improvement. You will also be expected to collaborate effectively with both internal and external partners to achieve the goals of whg.

The key responsibilities of the Assistant Director of Housing include:

• Acting as a senior leader within the Housing Directorate, supporting the Director of Housing and working with the Assistant Director of Housing to ensure services are aligned.
• Leading the strategic approach to Income Collection, Money Advice, Allocations, and Customer Services.
• Driving a forward-thinking approach to customer contact, income collection, and the allocation of empty homes.
• Leading the implementation of key strategic business change initiatives and using data to manage this change.
• Managing resources effectively and flexing them between and within teams as needed.
• Being accountable for meeting all targets and proactively planning a response to external factors that could impact performance.

Salary information

• Job Title: Assistant Director of Housing
• Salary: 80,876 per annum.
• Contract: Full-time, permanent, 37 hours per week.
• Benefits: 27 days of annual leave (plus Christmas shutdown), a defined benefit pension scheme, a health cash plan, and a range of shopping and leisure discounts.
• Work-life balance: We are output-focused and offer flexibility to ensure you have the right balance of autonomy and support to work to your full potential.

Requirements

• A degree-level qualification or significant relevant experience managing a housing team at a senior level.
• A Level 5 certificate in Housing or equivalent.
• Knowledge of statutory and regulatory requirements for housing management.
• A proven track record of delivering value for money and implementing successful change and efficiency programmes in the housing sector.
• Strong leadership, influencing, advocacy, and negotiation skills.
• The ability to work flexibly and collaboratively.

How to Apply

Please apply for this Assistant Director of Housing role online or contact Matt Baird at Avalon for a confidential discussion.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.